Khanderao Suryawanshi

Facilities and Administration

• 𝐒𝐭𝐫𝐚𝐭𝐞𝐠𝐢𝐜 𝐋𝐞𝐚𝐝𝐞𝐫𝐬𝐡𝐢𝐩: Oversee end-to-end admin, facilities, transport, real estate, customs, and asset management for India. Direct Philippines fleet and asset transport, optimizing logistics and costs. Lead and mentor diverse teams, ensuring alignment with global standards. • 𝐈𝐧𝐟𝐫𝐚𝐬𝐭𝐫𝐮𝐜𝐭𝐮𝐫𝐞 & 𝐏𝐫𝐨𝐣𝐞𝐜𝐭 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭: • Currently manage 5 ongoing Design & Build Projects (approx. 180,000 sq ft) across Mumbai, Navi Mumbai, and Hyderabad. • Delivered a 273-seat Hyderabad facility in a rapid 60 days. • Managed region-wide critical system replacements (Access Control, CCTV, Fire Suppression, UPS, PAC units). • Driving FAS System Replacement (Sep 2025) and Transport Automation (Dec 2025). • 𝐅𝐢𝐧𝐚𝐧𝐜𝐢𝐚𝐥 & 𝐂𝐨𝐬𝐭 𝐎𝐩𝐭𝐢𝐦𝐢𝐳𝐚𝐭𝐢𝐨𝐧: • Managed $11M India facilities and $9.9M+ APAC transport budgets for 25,000+ employees. • Achieved $4.22M in fleet optimization savings (Philippines). • Reduced electricity bills by $184K and secured a $160K duty rebate, totaling >$4.5M in identified savings. • 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐚𝐥 𝐄𝐱𝐜𝐞𝐥𝐥𝐞𝐧𝐜𝐞 & 𝐂𝐨𝐦𝐩𝐥𝐢𝐚𝐧𝐜𝐞: • Collaborate with IT, HR, Operations, landlords, and regulatory bodies to ensure seamless operations and compliance. • Enabled 98.5% Work from Home (WFH) for Sitel India via Equipment Movement Automation. • Ensured adherence to safety, environmental, and building codes, consistently passing internal, ISO, and client audits. • 𝐒𝐭𝐚𝐤𝐞𝐡𝐨𝐥𝐝𝐞𝐫 𝐑𝐞𝐥𝐚𝐭𝐢𝐨𝐧𝐬: Manage complex vendor relationships, negotiating contracts and SLAs. Serve as primary liaison with external stakeholders and government bodies.

• 𝐅𝐚𝐜𝐢𝐥𝐢𝐭𝐢𝐞𝐬 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬 & 𝐌𝐚𝐢𝐧𝐭𝐞𝐧𝐚𝐧𝐜𝐞: Oversaw critical infrastructure (HVAC, electrical, plumbing, fire safety), housekeeping, security, and general administration for the Mumbai office. • 𝐏𝐫𝐨𝐣𝐞𝐜𝐭 𝐄𝐱𝐞𝐜𝐮𝐭𝐢𝐨𝐧: Directly managed significant site infrastructure projects, including the 115-seat addition project in Mumbai, successfully completed in 20 days (Oct 2022). • 𝐁𝐮𝐝𝐠𝐞𝐭 & 𝐂𝐨𝐬𝐭 𝐂𝐨𝐧𝐭𝐫𝐨𝐥: Managed site-specific facilities budgets and implemented substantial cost-saving initiatives. Achieved $184K in electricity bill reductions and secured a $160K duty rebate (Sep 2020 – Mar 2021) through connection optimization. • 𝐂𝐨𝐦𝐩𝐥𝐢𝐚𝐧𝐜𝐞 & 𝐒𝐚𝐟𝐞𝐭𝐲: Ensured strict adherence to EHS standards, statutory regulations, and building codes. Successfully obtained Health Licenses & Fire NOCs (Sep 2020 – Jul 2021) and consistently passed internal, ISO, and client audits. • 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐚𝐥 𝐄𝐟𝐟𝐢𝐜𝐢𝐞𝐧𝐜𝐲: Contributed to process improvements that enabled 98.5% Work From Home (WFH) for Sitel India via Equipment Movement Automation (Apr 2020 – Feb 2021). • 𝐕𝐞𝐧𝐝𝐨𝐫 & 𝐒𝐭𝐚𝐤𝐞𝐡𝐨𝐥𝐝𝐞𝐫 𝐂𝐨𝐨𝐫𝐝𝐢𝐧𝐚𝐭𝐢𝐨𝐧: Coordinated closely with landlords, local government authorities, and various vendors to ensure service levels and compliance. • 𝐅𝐥𝐞𝐞𝐭 & 𝐓𝐫𝐚𝐧𝐬𝐩𝐨𝐫𝐭 𝐎𝐯𝐞𝐫𝐬𝐢𝐠𝐡𝐭: Oversaw Fleet Management, Ad-hoc Transport, and Asset Transportation activities for the Philippines. • 𝐂𝐨𝐬𝐭 𝐎𝐩𝐭𝐢𝐦𝐢𝐳𝐚𝐭𝐢𝐨𝐧 𝐂𝐨𝐧𝐭𝐫𝐢𝐛𝐮𝐭𝐢𝐨𝐧: Played a key role in implementing fleet optimization strategies that yielded $4.22M in direct cost savings for Philippines transport operations (Aug 2020 – Sep 2021). • 𝐄𝐟𝐟𝐢𝐜𝐢𝐞𝐧𝐜𝐲 𝐌𝐨𝐧𝐢𝐭𝐨𝐫𝐢𝐧𝐠: Monitored transport regulatory compliance, safety protocols, and overall operational efficiency.

• 𝐒𝐭𝐫𝐚𝐭𝐞𝐠𝐢𝐜 & 𝐅𝐢𝐧𝐚𝐧𝐜𝐢𝐚𝐥 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭: Drove reviews; optimized AOP/Opex/Capex; standardized MIS/reporting; managed cost/budgeting. • 𝐑𝐞𝐠𝐢𝐨𝐧𝐚𝐥 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬 𝐋𝐞𝐚𝐝𝐞𝐫𝐬𝐡𝐢𝐩: Led Admin for Navi Mumbai; oversaw Thane critical activities; directed facilities, outsourced manpower, general administration. • 𝐂𝐫𝐢𝐭𝐢𝐜𝐚𝐥 𝐈𝐧𝐟𝐫𝐚𝐬𝐭𝐫𝐮𝐜𝐭𝐮𝐫𝐞 & 𝐂𝐨𝐦𝐩𝐥𝐢𝐚𝐧𝐜𝐞: Ensured 100% compliance for PPMs/AMCs (DG, UPS, ACs, Lifts, CCTV, Fire Systems), including electrical inspections. Achieved statutory compliance; served as Regional Safety Lead/Auditor, managing all audits. • 𝐏𝐫𝐨𝐜𝐮𝐫𝐞𝐦𝐞𝐧𝐭 & 𝐕𝐞𝐧𝐝𝐨𝐫 𝐎𝐩𝐭𝐢𝐦𝐢𝐳𝐚𝐭𝐢𝐨𝐧: Led end-to-end procurement/contract management; optimized vendor acquisition, installation, payments. • 𝐏𝐨𝐥𝐢𝐜𝐲 & 𝐀𝐬𝐬𝐞𝐭 𝐆𝐨𝐯𝐞𝐫𝐧𝐚𝐧𝐜𝐞: Developed critical SOPs; managed full asset lifecycle; acted as central policy hub. • 𝐄𝐦𝐩𝐥𝐨𝐲𝐞𝐞 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 & 𝐄𝐧𝐠𝐚𝐠𝐞𝐦𝐞𝐧𝐭: Spearheaded complaint resolution; conducted facilities induction; provided executive support (meetings/travel); fostered engagement/communication. • 𝐋𝐨𝐠𝐢𝐬𝐭𝐢𝐜𝐬 & 𝐓𝐫𝐚𝐧𝐬𝐩𝐨𝐫𝐭 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭: Managed employee travel, stay, material transport; optimized vendor/vehicle selection. • 𝐊𝐞𝐲 𝐏𝐫𝐨𝐣𝐞𝐜𝐭𝐬 & 𝐂𝐨𝐬𝐭 𝐑𝐞𝐝𝐮𝐜𝐭𝐢𝐨𝐧: Led 1000-seat TBSS Airoli setup; managed DIO LOI; converted electricity to industrial for rate reduction. Optimized space, branding, cost reduction, green initiatives. • 𝐂𝐫𝐢𝐬𝐢𝐬 & 𝐁𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐂𝐨𝐧𝐭𝐢𝐧𝐮𝐢𝐭𝐲: Demonstrated crisis management, with trial rescuing 750+ employees; developed BCPs; cultivated stakeholder relationships; managed rural HR/Facilities.

𝐒𝐭𝐫𝐚𝐭𝐞𝐠𝐢𝐜 𝐓𝐚𝐥𝐞𝐧𝐭 𝐀𝐜𝐪𝐮𝐢𝐬𝐢𝐭𝐢𝐨𝐧 • Achieved 100% hiring targets consistently, optimizing cost-per-hire through cost-effective sources like campus drives. • Boosted diversity hiring, fostering an inclusive workforce. • Streamlined onboarding from health checks to induction and SAP entry. • Improved recruitment alignment with operational teams, refining assessment sheets and skill understanding. 𝐄𝐦𝐩𝐥𝐨𝐲𝐞𝐞 𝐄𝐧𝐠𝐚𝐠𝐞𝐦𝐞𝐧𝐭 • Executed a comprehensive ER framework, budgeting and organizing engagement activities to cultivate a positive work environment. • Deployed communication matrix and policies, ensuring transparency via skip meets and robust R&R. • Resolved employee escalations and DA cases promptly, setting precedents for prevention. • Drove attrition control initiatives, enhancing employee retention and organizational stability. • Managed HR Helpdesk, efficiently resolving first-level queries and ensuring smooth payroll. • Managed the entire employee lifecycle, including PMS, mid-probation, and confirmation processes. 𝐅𝐚𝐜𝐢𝐥𝐢𝐭𝐢𝐞𝐬 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 • Managed Annual Operating Plan (AOP) for OPEX/CAPEX, monitoring spending and ensuring cost-effective resource allocation. • Oversaw critical equipment operations and maintenance (DG, UPS, ACs) with PM & AMC schedules. • Managed outsourced manpower deployment (Housekeeping, Security, BMS), ensuring efficient service delivery. • Controlled procurement and contracts, from vendor acquisition to invoice processing, securing favorable terms. • Ensured 100% statutory compliance for HR and facilities, collaborating with legal and production teams. • Implemented robust physical security and championed safety initiatives (Safety SPOC, fire drills). • Successfully planned and executed new projects, including satellite centers. • Provided HR and facilities oversight for multiple locations, ensuring consistent standards. • Optimized space utilization through effective seat allocation.

• 𝐒𝐭𝐫𝐚𝐭𝐞𝐠𝐢𝐜 𝐒𝐢𝐭𝐞 & 𝐇𝐑 𝐋𝐞𝐚𝐝𝐞𝐫𝐬𝐡𝐢𝐩: Served as Site Head, Shrirampur Site (Jul'11 - Apr'15), and HR Admin SPOC for Satellite Sites (Khopoli & Mithapur) (Jul’11 – Apr’15), overseeing critical off-site operations and HR. Also, Admin SPOC for KN Pune (May’11 – Jun’11). • 𝐂𝐨𝐬𝐭 & 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬 𝐎𝐩𝐭𝐢𝐦𝐢𝐳𝐚𝐭𝐢𝐨𝐧: Reduced facilities cost per seat and achieved zero equipment breakdowns through proactive maintenance and optimized utility consumption. • 𝐒𝐚𝐟𝐞𝐭𝐲 & 𝐒𝐞𝐜𝐮𝐫𝐢𝐭𝐲: Ensured a safe and secure work environment, implementing robust fire safety protocols, physical security, and Safety Warden training. • 𝐇𝐑 𝐓𝐫𝐚𝐧𝐬𝐟𝐨𝐫𝐦𝐚𝐭𝐢𝐨𝐧 & 𝐄𝐧𝐠𝐚𝐠𝐞𝐦𝐞𝐧𝐭: Elevated employee engagement above 75% through strategic HR frameworks and R&R programs. • 𝐓𝐚𝐥𝐞𝐧𝐭 𝐀𝐜𝐪𝐮𝐢𝐬𝐢𝐭𝐢𝐨𝐧: Consistently met and optimized recruitment targets, significantly improving TAT. • 𝐃𝐢𝐯𝐞𝐫𝐬𝐢𝐭𝐲 & 𝐈𝐧𝐜𝐥𝐮𝐬𝐢𝐨𝐧: Increased employment of women for workforce balance; initiated "Earn while you Learn" for part-time hiring. • 𝐏𝐫𝐨𝐣𝐞𝐜𝐭 & 𝐕𝐞𝐧𝐝𝐨𝐫 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭: Led new project setups (including satellite centers); efficiently managed vendors, invoicing, and inventory. • 𝐂𝐨𝐦𝐩𝐥𝐢𝐚𝐧𝐜𝐞 & 𝐀𝐝𝐦𝐢𝐧𝐢𝐬𝐭𝐫𝐚𝐭𝐢𝐨𝐧: Ensured statutory compliance, accurate payroll, and effective PMS. Managed new hire onboarding, transport, and comprehensive facility operations. • 𝐑𝐞𝐩𝐨𝐫𝐭𝐢𝐧𝐠 & 𝐄𝐯𝐞𝐧𝐭 𝐄𝐱𝐞𝐜𝐮𝐭𝐢𝐨𝐧: Developed comprehensive reports; successfully managed key events (VIP visits, Town Halls, client engagements).

𝐁𝐏𝐎 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬 (𝐌𝐚𝐲 𝟐𝟎𝟎𝟗 – 𝐃𝐞𝐜 𝟐𝟎𝟎𝟗) • As BPO Operations Team Lead, managed a team of 20 CCEs, ensuring low absenteeism/shrinkage and achieving AL/SL targets. • Drove process improvements (AHT reduction, quality, call flow analysis) and managed outbound dialer performance. 𝐓𝐚𝐥𝐞𝐧𝐭 𝐀𝐜𝐪𝐮𝐢𝐬𝐢𝐭𝐢𝐨𝐧 (𝐉𝐚𝐧 𝟐𝟎𝟏𝟎 – 𝐌𝐚𝐫 𝟐𝟎𝟏𝟎) • As Recruiter, sourced/interviewed candidates and oversaw the offer process. • Reduced recruitment cost per hire via cost-effective sources and drove Affirmative Action & Women Hiring initiatives. • Streamlined onboarding, conducting inductions, assigning mentors, and developing a "WOW award"-winning recruitment documentation procedure. • Managed payroll-related data (attendance, PMI, FnF) and conducted exit interviews. 𝐇𝐮𝐦𝐚𝐧 𝐑𝐞𝐬𝐨𝐮𝐫𝐜𝐞𝐬 (𝐌𝐚𝐫 𝟐𝟎𝟏𝟎 – 𝐉𝐮𝐧 𝟐𝟎𝟏𝟎) • Handled all employee relations (grievances, disciplinary cases), coordinated critical HR processes (appraisals, probation/confirmations), and ensured statutory compliance. • Conducted ER Activities and ensured Life Cycle documentation. • Managed corporate events (VIP visits, Town Halls, client recognitions). 𝐂𝐞𝐧𝐭𝐫𝐞 𝐀𝐝𝐦𝐢𝐧, 𝐌𝐢𝐭𝐡𝐚𝐩𝐮𝐫 (𝐉𝐮𝐧 𝟐𝟎𝟏𝟎– 𝐉𝐚𝐧 𝟐𝟎𝟏𝟏) • As a Centre Admin for Mithapur Site, elevated performance of site in terms of employee engagement, CSR, Facilities upkeep, talent acquisition. • Handled Payroll for site employees and managed expansion project. 𝐅𝐚𝐜𝐢𝐥𝐢𝐭𝐢𝐞𝐬 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 (𝐅𝐞𝐛 𝟐𝟎𝟏𝟏 – 𝐀𝐩𝐫 𝟐𝟎𝟏𝟏) • As Admin SPOC for Pune Site (Feb 2011 – Apr 2011) and Centre Admin, Mithapur (Jun 2010 – Jan 2011), managed full-spectrum administration & facilities, reducing cost per seat. • Ensured zero equipment breakdowns via AMC adherence and proactive maintenance. • Optimized resource planning (AOP, OPEX, CAPEX), utility monitoring, and accurate seat allocation. • Supervised outsourced teams and efficiently managed vendors, invoices, and transport.

- Marketed Excise and Export software to companies in GIDC and MIDC areas (Nashik, Umargam, Vapi, Valsad) - Conducted company-to-company marketing, providing demos to potential clients - Successfully converted cold leads into hot leads with a 20% conversion rate - Developed strong communication and presentation skills through interactions with potential clients - Gained experience in B2B marketing, lead generation, and conversion

𝐓𝐞𝐚𝐜𝐡𝐢𝐧𝐠 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞: - Taught Science & Maths to 5th-10th std students, resulting in improved grades and understanding with 100% results. - Developed and implemented engaging lesson plans to enhance student participation and motivation. - Provided individualized support to students, addressing knowledge gaps and promoting academic success. 𝐀𝐝𝐦𝐢𝐧𝐢𝐬𝐭𝐫𝐚𝐭𝐢𝐯𝐞 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞: - Managed administrative tasks, records, and databases with accuracy and efficiency, with zero NCs in Audit. - Coordinated events, meetings, and activities, ensuring seamless execution and minimal disruptions, with appreciation from management and student parents. - Maintained confidentiality and handled sensitive information with discretion and professionalism, with zero cases getting logged. 𝐑𝐞𝐬𝐢𝐝𝐞𝐧𝐭𝐢𝐚𝐥 𝐇𝐨𝐬𝐭𝐞𝐥 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞: - Provided guidance and support to residential students, fostering a safe and inclusive environment. - Collaborated with hostel staff to ensure student well-being, discipline, and adherence to hostel rules and regulations. - Organized and led extracurricular activities, promoting student engagement and social skills development. 𝐋𝐞𝐚𝐝𝐞𝐫𝐬𝐡𝐢𝐩 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞: - Supervised and mentored students, providing leadership and guidance to promote academic excellence and personal responsibility. - Coordinated with teachers and staff to monitor student progress and develop strategies for student success. - Demonstrated strong leadership skills, inspiring students to achieve their full potential.

Achieved Merit Scholarship in M.B.A. (SEM-I, II, III & IV) from ICFAI University.

B SC

HSC