Kevin Shah

- IT Infrastructure & Service Delivery Management of 400+ branches of Mahindra Finance - Implementing ITIL processes in Branches - Leading Project Delivery & Project Management - BRD creation, Digitalization of Process, Automation, Application Testing & Delivery, User Training - Implementing ISO standards to each branches - Monitoring to Service Standard as per defined IT process of Mahindra Finance - Service Delivery & Support to more than 1000 Tabs / Mobile Hand Held devices / Mobiles - Managing day to day Facility Management Support - Procurement as per RFP - IT Infrastructure Management - SLA Management - Implementation of state of art technology as per requirement of end user - Training & Development - Working closely with end user, taking day to day feedback for better service delivery and requirements - Implementation of Various Project including Central Project as well as local in house projects. - Leading Team of 75 direct and indirect Subordinates - Awarded with Best Project Implementation for FY13 - Awarded with Best IT Circle 2018

- ITIL V3 - System Administration for 10 branches with minimal downtime for all Systems and Local Server - MF – Connect 3000 Project: Mobility Project – Hand Held Devices (HHD) specially for Field Executives of Company which transform into 3000 Mobile Branches which run across Rural and Urban part of India, HHD working on GPRS Network and Linux OS platform - Deployment of HHD across Nagpur region - 24*7 support post deployment of HHD - On Call support to Employees of all branches - As residing at Nagpur branch handling remote location through net meeting, VNC and other Remote Tools. - Vendor Management: go through the purchase process with competitive and best in class IT infrastructure - Network Management: handling LAN and WAN of all branches with trouble free and optimized network utilization - Mail Client configuration such as Exchange, MS Outlook, Nokia Application – Mail for Exchange, VPN, Blackberry - Backup: perform regular backup on weekly basis and also monthly backup on external media - Asset Management: Create and maintain hardware and software asset database and update on regular basis - Call management: Log the call to vendor and also takes follow-ups to complete it on timely basis

Job Profile: L1 - support i.e. Desktop, Network, Hardware, FMS, Vendor management, IT assets handling of our client Mahindra Finance Role and Responsibility Desktop Support System administration of three branches of Mahindra finance Support through weekly visit to remote branches Support through remote tools like net meeting, Remote Desktop connection and VNC On Call support to each user Network Management i.e. Local network, lease line L1 support Configuration and Managing MS Exchange Mail Client Antivirus management through local Antivirus server and deployment of regular updates Weekly backup of Local File Server on Media Follow ups with Vendors for utmost support

Role and Responsibility - To give response to client queries & solve them with client satisfaction - Giving proper feedback to Branch In charge, IT Head & CMS Office - Managing LAN connectivity - Handling the client side domain controller. - Installing & Configuring Mail service with Microsoft Outlook, Outlook Express, Microsoft Exchange and Lotus Notes. - Troubleshooting Hardware & Software related problems - Providing support to Remote branch through telephonic, VNC viewer, On call - Provide virus removal, i.e. Symantec Antivirus v 7.0 & 10.0, Stinger Achievable: Collecting CSR reports and Appreciation letters from all Branch heads