Kenny Yap

- Manage and strengthen relationships with channel partners, distributors, dealers and key accounts across central Malaysia. - Drive business growth through sales development, partner engagement, and strategic account management. - Collaborate closely with internal departments to ensure smooth project execution and customer satisfaction. - Analyse market trends, identify new business opportunities, and support sales expansion initiatives. - Prepare sales forecasts, reports, and performance analysis to achieve business targets. - Conduct product presentations and support partners with technical and commercial information. - Maintain strong customer service standards while building long-term business relationships.

- Manage and develop key accounts - Building long-term relationships with channel business partners, reseller, suppliers and enduser - Drive sales growth by identifying upselling and cross-selling opportunities within existing accounts - Act as the main point of contact for key clients, handling negotiations, enquiries, and after-sales support - Coordinate closely with internal teams to ensure smooth order fulfilment and service delivery - Conduct product presentations and business discussions with key stakeholders - Represented Neuropower Malaysia in client meetings, presentations, and industry engagements

May - Aug 2019 Ruby Orchids Ltd - Orchids Flower - Horticulture Assistant Aug - Sep 2019 Talleys Group Ltd - Mussels Marination Factory Production Team - Production Worker Sep - Dec 2019 - W.E.& M.J. Steven Orchard- Kiwi Orchard Farm - Kiwi Picker Dec - Feb 2020 Jakkim Orchard - Cherry Picker - Worked legally on a working holiday visa in New Zealand. - Developed strong adaptability skills, thriving in dynamic environments with a rapid pace, fueled by passion. - Strengthened adaptability skills in diverse work environments. - Thrived in various types of work settings, enhancing versatility and resilience. - Immersed myself in New Zealand's culture and work style during the working holiday. - Gained insights into local customs and professional practices. - Adapted to and embraced the cultural nuances of the workplace. - Developed and enhanced communication skills and soft skills to ensure sustained effectiveness. - Proactively worked on improving interpersonal communication and soft skills. - Continuously refined and strengthened communication abilities to maintain a high level of effectiveness and ensure long-term success.

- Accountable for managing relationships with current and prospective clients to meet sales targets and enhance market share in photocopier and IT solutions. - Identify, manage, and secure both existing and new accounts while sustaining high sales performance. - Conduct canvassing and cold calls to expand the pool of potential clients and boost effective business prospects.

- Acquire proficiency in sales administration through rotational assignments within sales office functions. - Enhance understanding of the sales process through participation in training programs. - Develop expertise in addressing customer issues and contributing to problem-solving discussions. - Gain insight into the sales process through accompanying sales representatives on client visits.

- Arrange and manage export shipment, shipping container, and logistic transportation for clients. - Respond to customer’s complaints and take necessary actions resolve their issues. - Help customer to declare common cargo, dangerous cargo and submit custom declaration forms.

Diploma in Information Technology