Ken Sawyer

• Responsible for developing leads for prospective clients. Making initial contacts through cold calls. Developing and maintain lasting sales relationships with new and current clients • Meeting and surpassing sales goals on a monthly basis • Collaboration with multiple departments both internal and external, to ensure closing and funding of the sale during the 1-6 month closing process. • Continuing to gain further knowledge about products and services offered by the organization to better meet the customer’s needs

Small personal business venture: • • Responsible for obtaining new customers and accounts, achieved a 20% increase in sales from 2012-2013, and a 25% increase in sales from 2013-2014. • Managed all fiscal planning, product ordering, budgeting, advertising, quality control, accounts receivable, and accounts payable. Remained under budget for the 2012 year, and the 2013 year • Communicated with customers, maintaining business to business sales relationships throughout the year. Take notice of customer concerns and address consumer needs

• Managed and developed more than 20 at-risk client’s treatment plans per month, with a success rate of 65% including assessing, utilizing resources, collaborating, and implementing plans to reduce over utilization of detox facilities • Communicating with state level professionals, doctors, treatment professionals on a daily basis to organize and implement economically and medically appropriate treatment of at-risk clients • Maintained a advanced knowledge of competitor products in order to continue to provide a comprehensive and individualized service to the client • Developed and launched a new treatment product for the organization

• Responsible for coordination of client treatment planning, including assessment of needs and accurate connection to community resources • Communicating with state level professionals, doctors, treatment professionals on a daily basis to organize and implement economically and medically appropriate treatment of at-risk clients • Designed and gave several presentations to inform the community of the services available to them. Collaborated with the marketing department to gather customer data. Participated in public speaking forums to educate the community of substance abuse risks, warning signs, and available treatment

• Direct supervision of 19 staff members; including interviewing, hiring, training, coaching, and evaluating employee skill development. Communication and implementation of the organization’s mission, and value proposition. • Responsible for completion of employee payroll on a Bi-weekly basis. Responsible for fielding all customer service concerns. Responsible for all employee corrective actions and employee development plans • Responsible for setting weekly schedules for the staff members. • Clinical and administrative coordination of a 28 bed detox facility; including communication and collaboration with internal and external resources, client and employee safety.

Graduation October 2014.

Human Services