kelsey meixner

As the Operations Manager I ensure our customers and employees consistently experience a smooth-running store. I oversee several operational strategies such as the execution of markdowns, signing, marketing, and facilities management in order to maximize sales, gross margin, and our overall profitability. Behind the scenes,I manage supply and maintenance expenses. I also support our Store Manager in the execution of our monthly Store Compliance Audit and ensure that our store is a safe environment where all "Sellebrities" actively prevent loss and minimize risk.

As Salon Diretcor/Store Manager, my job focused heavily on leadership, efficient salon management, motivating and empowering a sales team, and most importantly, great client service! I found that this position really developed my time management skills, as there was rarely a dull moment with nothing to do. I worked one-on-one with tanning consultants to help them meet and exceed sales and service goals. I was also responsible for maintaining a clean and operational salon by keeping detailed records of inventory, cash flow, deposits, and salon maintenance issues.

As a learning specialist, I was responsible for the facilitation new hire training classes for several online sporting goods retailers including DicksSportingGoods.com, SportsAuthority.com, SportChek.ca, NBAStore.com, Shop.NHL.com, and NFLShop.com. I facilitated the succesful training of five new computer systems alongside other topics such as product knowledge, customer service, and call control techniques. I was also in charge of independently managing the training room environment on a day-to-day basis in order to ensure new hire trainees were not only able to pass daily knowledge assessments, but also able to meet and exceed expectations set by GSI, but also by the business partners names above. While not teaching a class, I also collaborated with team members, administration, and other training departments in order to design custom training curricula, materials, and assessments so all trainees are given a consistent experience across multiple call centers.

As a Shift Leader, I worked with the Store Manage and Assistant Store manager to ensure that all daily, weekly, and monthly tasks were being completed correctly and in a timely manner. By working with other leaders in the store, I ensure that proper inventory, financial, and loss prevention procedures were being followed appropriately. Things change daily in the movie rental business, so I was also responsible for ensuring the store appearance and product merchandising is in compliance with ongoing marketing programs. I was responsible for supervising and providing on the spot coaching to our Customer Service Representatives in order to foster a positive and fun customer experience while achieving company mandated sales results.