Kellie Robertson

• Drove enterprise-wide transformation across a 70+ site fulfillment network, reducing operating costs by 20% and building a scalable operating framework projected to expand EBITDA margins by 5%. • Led multi-year, cross-functional programs spanning Product, Engineering, Data, Finance, Sales, and Operations to deliver network-wide cost, service, and scalability improvements across distributed, multi-time-zone teams. • Owned end-to-end order management and service delivery across intake, fulfillment, exception management, and last-mile execution, improving SLA adherence rates by 15%+ for high-availability enterprise customers. • Directed technical delivery programs deploying WMS, OMS, and analytics enhancements, improving throughput, operational visibility, and system reliability by 10-20%. • Designed/deployed enterprise service-level frameworks (OTIF, SLA, response time, escalation management) across fulfillment and customer support ops, reducing response times by 20% and increasing customer retention. • Built standardized inventory integrity, quality-control, and loss-prevention programs across dozens of fulfillment sites, improving accuracy, reducing shrink, and strengthening service reliability at scale. • Established enterprise operating standards, KPI metrics, SOP frameworks, and manage-by-exception operating rhythms enabling proactive risk management and consistent execution across independently operated locations. • Implemented a multi-year network strategy spanning labor, capacity, technology, and footprint design to support sustained growth and high-availability service delivery, reducing cost by 18% and increasing capacity by 22% • Built corporate talent development and succession programs that increased workforce productivity by 25% and strengthened leadership continuity and succession planning across senior operations roles.

• Held full P&L and commercial ownership for a $50M+ multi-site portfolio, partnering with Sales on pricing, solution design, and contract execution to drive 18%+ annual revenue growth. • Led complex, cross-functional programs to launch and scale two 300,000-sq-ft multi-client distribution facilities, delivering both projects two weeks ahead of schedule and 10% under budget. • Owned end-to-end service delivery and order fulfillment execution across multiple distribution centers, ensuring SLA adherence and high-availability performance for enterprise customers. • Led strategic vendor, carrier, and contract governance across a $50M+ transportation and logistics portfolio, managing pricing, SLA compliance, performance reviews, and executive-level partner relationships. • Negotiated enterprise agreements and optimized routing strategies, improving transportation margins by 10% and strengthening long-term service reliability and cost competitiveness. • Led company-wide financial planning, budgeting, and cost-to-serve optimization efforts that improved asset utilization 15% and delivered double-digit operating margin expansion. • Overhauled inventory management and quality-control programs, reducing operating costs by 12% and improving inventory accuracy by 22%. • Directed a staff of 100 and mentored/developed senior leadership team members, building succession-ready talent pipelines and strengthening long-term organizational scalability.

• Took on 4-month interim role focused on helping build/scale this cutting-edge e-commerce startup. • Led enterprise Lean, 5S, and continuous improvement programs across all aspects of the company's fulfillment operations infrastructure, increasing order fulfillment efficiency by 25% and workforce productivity by 18%. • Designed and deployed systemic WMS validation and inventory integrity controls, improving accuracy from 63% to 98% and significantly reducing shrink, errors, and working-capital inefficiencies. • Led automation and workflow redesign initiatives, increasing gross profit by 5% while improving throughput, scalability, and service reliability across multi-node operations. • Built performance-management, training, and leadership-development programs that improved frontline retention from 78% to 96% and strengthened operational accountability and engagement.

• Led materials, logistics, and transportation operations aimed at supporting high-complexity aerospace manufacturing across 27 production and support facilities within a highly regulated, mission-critical environment. • Owned a $75M freight and logistics budget, delivering a 10% reduction in high-priority and expedited freight spend through carrier strategy, route optimization, and service-level governance; additionally established KPI governance and service-level frameworks to improve reliability, schedule adherence, and material availability. • Directed multi-site Industrial Engineering and Continuous Improvement programs, increasing distribution and material flow efficiency by 20% across manufacturing and production support operations. • Led implementation testing and deployment of a SAP ERP system, ensuring full regulatory compliance, production readiness, and operational stability across manufacturing and supply chain functions. • Built and scaled an internal transportation fleet supporting time-critical material movement across 27 facilities, reducing production wait times from 3 hours to 1 hour and protecting manufacturing uptime. • Deployed digital traceability and root-cause analytics programs, accelerating corrective actions, strengthening quality control, and reducing issue-resolution cycle time across regulated production environments. • Additionally served as Vice Chair of the General Dynamics Freight Committee from 2012-2015, influencing enterprise-wide practices across 9 separate business units that led to a 25% decrease in the carrier pool and 15% reduction in freight carrier rates via utilization of a smaller, consolidated pool of carriers.

• Oversaw operations of a 250,000 square foot cross-dock facility, ensuring efficiency for large retail distribution. • Managed a diverse workforce of 250 personnel, optimizing labor utilization and performance. • Implemented process improvements that enhanced throughput and reduced operational costs by 15%.