Kelli Sharrock
NBA Analyst - Martech @ TPG Telecom
Australia
Greater Sydney Area
Financial Services
Core Banking, Product Management, Team Leadership, Customer Engagement, Project Management, Process Transformation, Product Strategies, Strategic Thinking, Microsoft Excel, Lean Six Sigma, Business Process, Leadership, Business Process Mapping, Business Analysis, Continuous Improvement, Customer Service, Mortgage Lending, Risk Management, Project Delivery, Critical skill
Experience
NBA Analyst - Martech
TPG Telecom
Senior Product Owner , Chief Data and Analytics Office
Commonwealth Bank
Sydney, New South Wales, Australia
Senior Manager Design, Delivery and Process, Data and Decision Science
Commonwealth Bank
Sydney, New South Wales, Australia
Project Lead, Manager Decisioning Delivery, Data and Decision Science
Commonwealth Bank
Data & Analytics Decision & Business Analyst - Customer Engagement Engine
Commonwealth Bank
Sydney, New South Wales, Australia
CRB Project
Commonwealth Bank
As part of a pilot for using the Customer Engagement Engine driven by Pega, I contacted our customers to invite them into the branch to complete a holistic review of their banking. Outcomes were recorded and feedback provided for SOPs and best practice. Coaching and other staff to complete calls adhearing to the banks standards.
Various Leadership and Customer Facing Roles
Commonwealth Bank
Wollongong, New South Wales, Australia
Held a range of leadership roles across customer-facing and operational teams, working closely with customers to deeply understand and meet their needs. Led customer-facing teams focused on delivering exceptional service and being there for customers in moments that matter contributing to the growth of the bank’s customer service strategies.
Enumerator
Ethnographic Behavioural Science Research Project
The Commonwealth Bank of Australia in collaboration with Macquarie Uni. As this research is still underway there is a limit to what can be discussed
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