Kelen Millard

Work with cross-functional stakeholders, including HR, Territory Operations, Sales Operations to provide relevant and timely support. Effectively drive sales operations by implementing and overseeing various initiatives related to territory management, including territory creation and assignment, opportunity migration, and enhancements to sales system processes. Create, customize, and maintain reports in Salesforce to monitor account alignment and optimize sales processes. Partner, collaborate, and strategize with Sales Leadership to develop and execute strategies for sales operations optimization, resulting in increased productivity and revenue growth. Take charge of the development and implementation of processes and tools to streamline the annual sales planning cycle specifically for the AMER region. Subject matter expertise in strategic planning and business process improvement to the delivery team. Orchestrate and facilitate strategic planning meetings, leading cross-functional teams in decision-making processes for critical business matters.

Managed the administrative tasks of quote creation, PO validation and working with the Customer Operations Team on transactional business and order processing for the Enterprise Team Generated a high volume of opportunities and quotes daily using Salesforce.com for partners, direct customers, and services for AMER region. Validated Deal Registrations for Brazil Accounts, ensuring compliance and accuracy. Improved employee onboarding and reduced administrative tasks through daily technical training for interns and new hires. Created comprehensive onboarding documentation for new interns, facilitating a smooth transition into their roles.

Formulated and implemented sales strategies, policies, and procedures, resulting in increased profitability and reduced costs. Oversaw the recruitment and training of new staff members. Monitored staff performance, providing feedback and coaching to enhance productivity and efficiency. Effectively managed weekly schedules for a team of more than 5 employees. Maintained inventory levels, coordinated with suppliers, and optimized stock management. Generated sales reports to track performance and identify opportunities for improvement.

Participated in a multicultural exchange program, fostering cultural diversity and improving English language skills, enhancing communication abilities with diverse stakeholders. Organized and managed daily and monthly activities for 3 children, showcasing strong organizational and time management skills, transferable to effectively handle sales operations tasks. Implemented educational strategies to enhance intellectual development, demonstrating a strategic mindset applicable to optimizing sales processes. Utilized positive behavior management techniques to support social and emotional growth, fostering a collaborative and supportive work environment with sales teams and stakeholders.

Led the Internal Employee Incentive Program (EIP) for Brazil team and implemented a reward system, resulting in substantial facilities cost-savings. Facilitated sessions and committee meetings for successful implementation of strategic initiatives. Updated and monitored key business indicators and monthly reports in the internal Governance System across 12 Latin American countries. Served as a primary liaison for major pharmaceutical clients, managing day-to-day operations and project execution. Oversaw the separation process of Abbott Laboratories to AbbVie Laboratories. Produced status reports and presentations for executives. Developed comprehensive documentation and training programs for new employees.

Analyzed and managed statistical data on transportation service demand for São Paulo citizens. Coordinated the production of meeting materials and presentations for internal and external stakeholders. Updated and distributed the Annual Operating Report. Generated and communicated internal reports to employees.

Reviewed and approved invoices and contractor requisitions, ensuring accuracy and compliance. Analyzed and approved purchase orders for new vehicles. Maintained confidential documents and files. Served as a liaison between the Financial and Commercial departments. Managed documentation for the delivery of purchased vehicles. Facilitated internal communication and reporting for employees.