kayleigh bailey

* As a waitress and member of the bar staff at The Ferry House Inn I was responsible for looking after the customers whilst at the establishment, ensuring that all of their needs and requirement were fulfilled. Further roles I conducted were: * As a team leader and team player I assisted in training and mentoring new members of staff, as well as organising team bonding social events * Coordinated several day to day tasks, and individual tasks simultaneously. This was of major importance as it developed the skills of prioritising and organisation * Worked under pressure against time restraints whilst maintaining a high level of service * Successful in building strong relationships within the work place, shown by the establishment passing a mystery shopper report due to the service I conducted * Maintained patience, motivation, and a proactive attitude throughout my role

As a customer assistant it was my job to make a lasting first impression by talking face-to-face with customers and helping however I could. In the role no two days were the same, I could be helping customers with a banking transaction, promoting products, talking through a quote or answering tricky questions. Duties conducted in this position were: Followed strict audit and compliance procedures when banking and reconciling the daily takings, resolving any discrepancies if they were to occur. showing that I understand the importance of the audit team Displayed attention to detail by clearly explaining to customers the key information and interest rate of financial products, such as bonds, ISA’s and current accounts Analysed customers’ accounts presenting them with alternative solutions to make their money go further Executed the skill of time management when completing counter transactions such as depositing cheques and sending bank transfers, as these actions had strict time constraints

As a travel advisor it was my responsibility to create unforgettable holiday experiences for customers, through offering personalised service and professionalism. To do this I took the time to understand customers and adapted my style by using the information provided to improve customer satisfaction and loyalty. In this position I had the following duties: Maintained strong customer and supplier relationships by answering enquiries via phone, email and face to face enhancing my ability to communicate clearly Solved problems on the spot by using my initiative to efficiently manage complaints Quickly mastered new technology which I used to discuss, recommend and sell suitable products to customers As the second in charge I fully supported my colleagues with any issues or queries they had, emphasising how I fully commit myself to the team to achieve success Arranged an insight day with the Head of Early talent, where I participated in business meetings, and gained an understanding of the Finance department, confirming my passion and desire for working in Finance

Achieved three A levels in Business (A*), English Literature (C), Law (C) and an AS Level in Maths. Activities and Societies: Debate society

12 GCSE's including English A, Business A*, IT A and Maths B.

1st Year Modules Global Perspectives in Economics - 64% Introduction to Macroeconomics - 62% Introduction to Microeconomics - 63% Principles of Accounting and Finance - 52% Quantitative Methods for Economics - 69% The Accounting & Finance Professional - 69% 2nd Year Modules Enhancing Employability in Accounting and Finance Consumer, Firms, and Markets Economic Growth, Aggregate Price, and Income Financial Accounting and Reporting Enterprise Business Economics