kavita mangela

brand service manager-orm

About

Knowledgeable Social Media Manager with 4 years of experience executing social media strategies across all social platforms. Demonstrated effective time management skills, technical tools familiarity and strong team collaboration.

Country

india

City

bombay

Industry

marketing and advertising

Skill

microsoft office, customer service, microsoft excel, leadership, microsoft word, powerpoint, public speaking, social media, marketing, team building, english, time management, digital marketing, team management, market research, orm tools

Experience

team leader orm

publicis

2018-4 - 2018-9 · 6 mos

* Handling Facebook, Twitter / Forums / Blogs of clients to keep track of complaints and queries of customers. * Generate, edit, publish and share daily content. * Create editorial calendars and syndication schedules * Also handle Facebook Portal and Trooya Tool and give sentiments, reply for complaint like Negative, Positive and Neutral. * And make monthly PPT Report for Client and send daily Dashboard report. * And do Cleanup of Facebook Pages (Admin Posts) and make a report of comment, likes and shares on it. * Working for Government pages. * Develops engaging, creative, innovative content for regularly scheduled posts, which enlighten audiences and promote brand-focused messages * Manages social media team members, including copywriters and other content creators, by overseeing their work and offering guidance or direction.

executive

publicis

2017-3 - 2018-4 · 1 yr 2 mos

social media specialist

billeasy

2016-9 - 2017-1 · 5 mos

* Build and execute social media strategy through competitive research, platform determination, benchmarking, messaging and audience identification * Generate, edit, publish and share daily content (original text, images, video) that builds meaningful connections and encourages community members to take action * Moderate all user-generated content in line with the moderation policy for each community * Create editorial calendars and syndication schedules

brand service manager-orm

fcb interface

2018-9 - Present · 8 yrs 1 mo

senior executive

ibs (interface business solutions (india) pvt. ltd.)

2014-3 - 2016-7 · 2 yrs 5 mos

* Handling Facebook, Twitter / Forums / Blogs of clients to keep track of complaints and queries of customers. * Also handle Facebook Portal, Sprinkler, Radian 6 and Konnect Social Tool and give sentiments, reply for complaint like Negative, Positive and Neutral. * And make monthly PPT Report for Client and send daily Dashboard report. * And do Cleanup of Facebook Pages (Admin Posts) and make a report of comment, likes and shares on it. * Also check running campaigns comments (Negative and positive) Facebook. * Have been working for Telecom, Finance, Home appliances and Automobiles clients.