Kaushik Bose

As a Contact Center AI Subject Matter Expert at Deloitte Digital, I am dedicated to deploying innovative contact center solutions that redefine efficiency and efficacy. With a profound background in Customer Experience Consulting and Operations Transformation, I have successfully led cross-functional teams and orchestrated large-scale engagements across the United States, the United Kingdom, India, the Middle East, Africa, and Mauritius. Past Roles: Myntra - Vendor Management Leader (India Region): Leading the charge in customer experience excellence, I collaborated with five outsourced vendor partners and managed operations at five sites with a headcount of 2000 (BAU). This role involved spearheading customer service delivery across Voice Support, Email, Chat, and Complaints service channels, catering to both English and Hindi languages. Zeta - Head of Customer Support, Product, and Banking Operations (PAN India): At Zeta, I directed multifaceted teams supporting end users in both B2B and B2C domains across India. This encompassed voice, email, and chat support, along with overseeing social media reputation management. I played a pivotal role in crafting and executing the overall customer service strategy to ensure alignment with organizational goals. My passion lies in driving transformative change and operational excellence in the customer experience landscape. I am committed to pushing the boundaries of what's possible and would love to connect with professionals who share the same dedication to innovation. Let's explore how my expertise can contribute to elevating your business to new heights.