Katie Shen

Service Program Manager @ Geek+

About

As a Software Service Engineer at Geek+, I apply my SQL and database expertise to ensure effective data management and troubleshoot software applications and systems. I work with internal and external customers, building strong and lasting relationships through communication, listening, and problem-solving skills. I am also pursuing a Master's degee in Spatial Data Science (MS SDS) at Penn State University, after completing a Bachelor's degree in Geophysics from University of Alberta. I am passionate about data science and eager to learn, grow, and add value to the organization. I have successfully upheld data integrity standards and developed GIS asset management opportunities in my previous internships.

Country

Canada

City

Calgary

Industry

Information Technology & Services

Skill

English, Chinese, Geological Surveying, Team Leadership, Collaborative Problem Solving, Geographic Information Systems (GIS), JavaScript, Amazon Web Services (AWS), SQL, Database Administration, Customer Service, Public Speaking, ArcGIS Products, Qgis, FME, Microsoft Office, Python (Programming Language), MATLAB, Communication, Multitasking

Experience

Service Program Manager

Geek+

2024-4 - Present · 2 yrs 6 mos

Toronto, Ontario, Canada

Software Service Engineer

Geek+

2022-1 - 2024-4 · 2 yrs 4 mos

Toronto, Ontario, Canada

- Actively participated in problem-solving sessions, leveraging collective expertise to troubleshoot and maintain software applications/systems in internal and external settings. - Established strong and lasting customer relationships through effective communication, attentive listening, and proactive problem-solving.

Geographic Information System Intern

MRF Geosystems Corporation

2021-7 - 2022-1 · 7 mos

Calgary, Alberta, Canada

- Successfully upheld data integrity standards, playing a key role in enhancing overall data quality and reliability, contributing to informed decision-making and business success. - Built rapport with municipalities to develop GIS asset management opportunities.

Accounting Assistant

YewTX Accounting

2018-8 - 2018-12 · 5 mos

Edmonton, Alberta, Canada

- Delivered clear and concise reports to key stakeholders, empowering informed decision-making and contributing to the company's financial success.

Teaching Assistant

University of Alberta

2017-9 - 2017-12 · 4 mos

Edmonton, Alberta, Canada

- Conducted thorough evaluations of assignments, offering insightful feedback to students to foster continuous learning and academic growth.

Education

Penn State University

Spatial Data Science

2021-9 - 2024-6 · 2 yrs 10 mos

- Coursework in advanced data analysis and database design. - Concurrently pursuing a graduate certificate in Web Mapping and Geo-Programming. - Research project in “GHG Emissions and Traffic Interactions: Exploring Statistical and Geographic Patterns”

Southern Alberta Institute of Technology (SAIT)

Geographic Information System

2019-5 - 2021-12 · 2 yrs 8 mos

- Practiced digitization, geocoding, and cartographic techniques to enhance the quality of mapping outputs. Major Project: Python Scripting - Constructed a Geospatial Analysis tool with python scripts. The tool outputs a least-cost-path from user defined parameters.

University of Alberta

Geophysics

2014-9 - 2018-4 · 3 yrs 8 mos

- 2D modelling with MATLAB and VISTA analysis techniques. Major Project: Dorothy Town Field School - Conducted land surveys for testing gravitational, seismicity and GPS locational properties etc. under supervision and performed geological estimations through 2D modeling of subsurface structure.