Kate Adams

Fractional Customer Success Lead @ Coframe

About

I’m a Product and Customer Success Consultant for early-stage AI B2B startups. I help founders turn strong ideas into clear, executable plans and build the early systems that drive retention, expansion, and product velocity.I typically support teams with:• Customer renewal and expansion strategy• User research and customer feedback loops• Product roadmapping and prioritization• Scalable product and engineering processes• Competitive research and positioningEarlier in my career, I joined Amplitude at Series A and grew with the company through IPO. Having worked as both a Product Manager and Customer Success Manager, I’ve spent my career sitting between GTM teams and engineering, turning real customer pain into actionable product decisions.Outside of work, you’ll find me interior designing, hiking, skiing, or hanging out with my very energetic rescue mutt, Lucy.

Country

United States

City

Whitefish

Industry

Computer Software

Skill

Voice of the Customer, Customer Segmentation Strategy, Customer Success, Advertising, Marketing, Blogging, Social Media, Business Strategy, Product Management, Account Management, Microsoft Excel, SQL, R, HTML, CSS, JavaScript, Leadership, Public Speaking, Business Relationship Management, Product Analytics

Experience

Fractional Customer Success Lead

Coframe

2026-1 - Present · 9 mos

Founder

Coconut Consulting

2023-1 - Present · 3 yrs 9 mos

I’m a fractional team member for early-stage startups, helping founders scale Customer Experience and Product. I typically step in as the first CSM or PM, building the foundational systems that drive retention, expansion, and product velocity. Once the groundwork is in place, I help hire and onboard your first full-time team members to ensure they step into a structured, scalable operation. Past/Current Clients Include: - Overview AI - Extrico Health - Hillside Labs - Browserless.io - MLaw - Loma Solutions - OneSchema AI - Coframe AI

Mentor

First Round Fast Track

2023-8 - 2023-12 · 5 mos

Senior Product Manager

Amplitude

2022-9 - 2023-2 · 6 mos

Remote

Worked on Collaboration tools to allow teams to work together around data. Projects included creating a suite of embed integrations (Slack, Notion, Atlassian, and Miro) and building a cross-product notification center from scratch.

Product Manager

Amplitude

2021-3 - 2022-8 · 1 yr 6 mos

Remote

Worked on core Analytics product, creating power user tools such as Anomaly Detection, Cohort Rolling Windows, and "First Time" analysis. Also worked on the Data product building our home dashboard, guiding users to where they needed to clean up their data.

Associate Product Manager

Amplitude

2020-1 - 2021-2 · 1 yr 2 mos

San Francisco Bay Area

Rotated through each product pillar to learn various team styles.

Success Manager, Enterprise

Amplitude

2019-8 - 2019-12 · 5 mos

San Francisco Bay Area

Managed 30+ enterprise customers. Closed $2MM+ ARR through renewals and upsells.

Success Manager, Commercial

Amplitude

2018-7 - 2019-7 · 1 yr 1 mo

San Francisco Bay Area

Managed 60+ high growth startups to create onboarding plan, share product intelligence best practices, and run tailored product analytics workshops. 2019 President's Club

Success Manager, SMB

Amplitude

2017-10 - 2018-6 · 9 mos

San Francisco Bay Area

Managed 100+ early stage startups to assist with implementation, share product intelligence best practices, provide on-going technical support, and lead upsell/renewal processes. Launched projects such as our Nurture Program and Onboard Program to scale interactions with our SMB customer base.

Platform Specialist

Amplitude

2016-8 - 2017-9 · 1 yr 2 mos

San Francisco Bay Area

Client-facing platform expert helping our users understand how to get the most value out of our product. Worked closely with product & engineering to document bugs and communicate client feature requests. Maintained Help Center and wrote all technical documentation.

Vice President

YoungTri

2012-2 - 2016-5 · 4 yrs 4 mos

Boston, MA

International social organization promoting triathlon awareness, growth, and connections among young triathletes of all levels. YoungTri has been featured on Fox News, MTV, and the cover story of USA Triathlon Magazine. We were also selected as a part of the Harvard Innovation Lab's Fall 2014 & Spring 2015 Venture Incubation Program. Responsible for marketing, organization development, and ambassador program.

Marketing Assistant

STRAX Intelligence Group

2015-9 - 2016-1 · 5 mos

Boca Raton, FL

Marketing Intern

STRAX Intelligence Group

2015-6 - 2015-8 · 3 mos

Boca Raton, FL

Marketing Intern

Firehose Project

2015-1 - 2015-5 · 5 mos

Boston, MA

An online full-stack web development bootcamp. Worked closely with the co-founders and led all marketing & analytics efforts.

Strategy Intern

Publicis Sapient

2014-6 - 2014-8 · 3 mos

New York, NY

A new breed of ad agency focused on combining brand advertising, digital marketing, and omni-channel commerce through business consulting, creation of product, and technology implementation for global Fortune 500 companies. Worked on Corning Inc. and Thomas & Friends accounts.