karthick R

Person will be responsible for attending the calls made to the helpline number • Person will be responsible to quickly assess the genuine/serviceable calls. • Person will be responsible for responding to the calls made by the elderly to the helpline number. • Person will be required to ask the right questions to validate the calls, understand the requirements of the elderly persons and respond appropriately • Persons will be required to coordinate with concerned official or person to support the elderly who ever calls to helpline • Person will be required to ask the right questions to validate the calls, understand the requirements of the elderly persons and respond appropriately • Person will be required, wherever necessary, to coordinate with the field teams where actions are required to be taken on the ground and follow up for closure of action. • Person will be required to create appropriate documentation, protocols, processes etc. for effectively handling the requests. • Person will be required to generate necessary reports and case studies regarding the calls