karoline brandão

Management of LATAM VIP lounge excellency services operations Responsible of supervise VIP lounge services, such as entertainment, business center, catering, itinerary management, special flight conditions, contingency plans, ticket sales and travel planning. Led team of 10 people for daily operations of VIP Lounge. Personally responsible for VIP customers attention Extensive knowledge of SABRE, Resiber and Amadeus systems

Responsible for trade marketing activities to attract potential customers of exclusive Golf Club in Santiago. Sales of shares and management of new customer incorporations. Development and implementation of new marketing initiatives and regular update of potential customers data base. Organization of promotional events and selection of special guests. Personally developed and implemented special initiative to reach diplomat body, which resulted in additional attraction of customers and sales.

Managing Marketing Operations and Sales. Supervising quotations and preparation of tourist packages on request, bookings of hotels and tours, direct customer service and post sales, public relations with customers and suppliers (hotels, vineyards, tourist services), handling complaints, accounting solutions department, management and operational control.

Specialized in ensuring excellent passenger experience and the best service performance. Developed excellent relationships within the team and promoted a highly efficient teamwork. Handed complaints and contingencies.

English Student Activities and Societies: Cinema, Public Relations, Events Organizations, Sports.

Social media and Marketing education Activities and Societies: Social Media Marketing