Karina Martínez

*Operations (Hub station, Lead Station) 85 persons reporting to the Nat OFR Operations Manager. *Control of Port office (Manzanillo, Veracruz, Lázaro Cárdenas, Veracruz) *Administrative (Cost Control, Billing and Analyse %of GP, file closing and review P&L in order to know the health of the Product), Payments and review the status that collection department report for our customers actual status. *Compliance *Performance Management (KPI, Cares of Customers, Suppliers, and internal cares between departments) *Responsible of the new Centralization Project, and Split Operations from Customer Service, elaborates Manual and Process Maps. *Review the Standard Operations Process in order to implement new accounts. *Professional development on training un OFR and transfer techniques of the commercial system I SELL in DGF. *Workshops with Customer Service, Finance, Pricing, Marketing and Sales, Automotive Competence Center, Pharma Division. *Create the Intermodal department inside OFR, (for the movements that shipping lines can’t provide the service or rate or service is not according to customer’s needs) *Visit to customers in order to obtain the “voice of customer” and improve in service, operation and admin of the accounts in order of the correct Implementation of new accounts, and maintenance of the customers. ADDITIONAL Course of LEP 1, 2, 3 (Leadership Enrichment Program) NFE Front runner Train the Trainer Program in Houston, USA. First Choice Master Bronze certificate (Methodology between Six Sigma and Lean, DGF) MIB 2 years at La Salle University and ICN (Nancy, France)