Karen Peacock
Board of Directors @ IDEXX
About
Karen Peacock is the Lead Independent Board Director at Dropbox, Board Director at Idexx Laboratories and Monzo Bank, former GM and SVP at Intuit and the former CEO of Intercom. At Intuit, Karen was the SVP of Intuit's largest business, responsible for $3B in revenue globally, leading a publicly reported division and helping grow it nearly 10x. She and her team accelerated cloud revenue and customer growth to over 40% annually at multi-billion dollar scale, building one of the world's largest SaaS businesses. Karen then moved to Intercom where she became CEO. Intercom is a modern customer service platform and leader in AI for customer service. Karen and her team grew revenue over 5x and turned the company profitable. Intercom was named one of the world’s best private cloud companies by Forbes in their Cloud 100 for all 5 years that Karen was at the company. Karen is a board member, lead director and active advisor with expertise in driving growth and digital transformation, applying AI at scale and advising CEOs & boards on strategy, capital allocation, talent, AI and risk. Karen received an MBA from Stanford’s Graduate School of Business and a BA in Applied Mathematics with a focus on Decision Systems and Machine Learning from Harvard University.
United States
San Francisco Bay Area
Computer Software
Product Management, B2B Marketing, Go-to-market Strategy, SaaS, Product Marketing, Small Business, Digital Marketing, Business Strategy, Marketing, Strategy, Partner Management, Entrepreneurship, Start-ups, Strategic Partnerships, Customer Insight, Product Development, Multi-channel Marketing, CRM, Business Alliances, Lead Generation
Experience

Board of Directors, Lead Independent Director
Dropbox (NASDAQ:DBX) is a category leading digital collaboration platform with over 700M registered users across 180 countries, securing over 1 trillion pieces of content. Joined board in 2019. Comp & Talent committee member. Comp & Talent committee chair. Product & Technology committee. Appointed Lead Independent Director in May 2025.

Chief Executive Officer
San Francisco, California, United States
Intercom is an AI-powered customer service platform with integrated marketing automation serving over 25,000 companies globally, including Amazon, Microsoft, Facebook and Atlassian. Backed by Kleiner Perkins, Bessemer, Index, Social Capital and ICONIQ. Grew revenue by over 5x in 5 years while also turning the company profitable. Named one of the best private cloud companies by Forbes in their Cloud 100 for the last 6 years in a row. Named one of the best places to work by Inc. Magazine and one of the 100 best places for innovators to work by Fast Company.

Chief Operating Officer
San Francisco, CA
Responsible for all revenue and commercial aspects of the business including all Sales, Marketing, Support, Customer Success, Business Development, Analytics & Data Science and Legal. Co-led Series D financing in 2018, raising $120M at a value of $1.275B led by Kleiner Perkins.

SVP Small Business, General Manager, other leadership roles
Mountain View, CA
Karen was the SVP of Intuit's largest business, responsible for $3B in revenue globally and leading a publicly reported division. She and her team grew the business nearly 10x from $400M to $3B in revenue and accelerated cloud revenue and customer growth to over 40% annually at multi-billion dollar scale, building one of the world's largest SaaS businesses. Highlights: SVP Small Business Led all of Intuit’s small business products and services globally, a $3B business including QuickBooks, Accounting, Payments, and Payroll - Grew QuickBooks SaaS revenue 40% annually - Accelerated customer growth to >40% annual growth, 2M cloud customers, 5M total customers - Expanded globally, built local teams, launched products and grew businesses in 6 new countries - Responsible for moving >$300B in transaction volume annually through payments & payroll services - Doubled electronic invoicing and payments in one year - Cut payments risk losses in half and grew QuickBooks online payments customers by 45% VP / General Manager General Manager of Intuit’s $800M Employee Management Solutions Division. P&L responsibility for this publicly reported division of Intuit. Responsible for US and global payroll services, workers' compensation, and HR products. - Doubled prior rate of organic growth, accelerating revenue to $800M while expanding margins - Launched 2 major new products which grew to $20M in the first two years - Built the cloud customer base, bringing in 200K new users - Globalized, expanding beyond the US to launch in 3 new countries - Led two international acquisitions Head of Marketing and Product Management - Led marketing & product for payroll & employee mgmt for 1.3M businesses, paying 1 in 12 Americans - Delivered highest rate of new user growth in division history, doubling prior growth record - Tripled the ROI on marketing programs - Received CEO Award for Excellence in Leadership, given to ~6 people out of 8,000 employees

Head of Product Management for QuickBooks
Led Product Management for QuickBooks, the industry leading small business financial management solution. Successfully fought off Microsoft's entry into the space with Microsoft Small Business Accounting. Drove major product overhaul, resulting in "the best upgrade in years" (CNET) and 5 stars from PC Magazine. Delivered the highest revenue growth in prior 7 years. Developed and brought to market multiple new products from concept to launch. New products generated >$10M in year 1 revenue and won awards from Small Business Computing.

Director of Product Management
Led Product Management for SaaS enterprise software startup funded by Benchmark Capital. Reported to CEO and part of the executive leadership team. Customers included Microsoft, HP, Samsung, British Telecom, Charles Schwab, and FedEx. Company was acquired by Click Commerce.
Education

Applied Mathematics
Graduated Magna Cum Laude with Highest Honors (top 10% of the class). Focus areas: machine learning & decision making systems, computer science, statistics, and graduate level engineering. Worked for 2 years on healthcare economics and big data analytics at the National Bureau of Economic Research. Work was published in the Journal of the American Medical Foundation (JAMA).
Karen Peacock's Contact Information
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