Karan Kaushal AI/ML, OCI Gen AI Professional Certified

• Managed a portfolio of IT and AI initiatives including data platform modernization, observability integration, and generative AI experimentation to support innovation and decision-making. • Coordinated cross-functional AI and data projects by aligning priorities, roles, and deliverables across geographically distributed teams, ensuring timely execution and quality outcomes. • Supported data governance initiatives focused on traceability, data quality, and AI-based system validation. • Collaborated with data scientists, ML engineers, and product owners to deliver end-to-end data initiatives with Oracle. • Participated in weekly project reviews with AI engineering teams, maintaining documentation of project risks, decisions, and progress to support transparency and alignment. • Developed project trackers using advanced Excel/Google Sheets formulas for monitoring deliverables, flagging bottlenecks, and escalating blockers to leadership. • Supported onboarding documentation and best practices for AI use case experimentation, including version control of datasets and labeling guidelines. • Facilitated large-scale virtual sessions (~100+ participants) for project onboarding, status updates, and stakeholder syncs. • Collaborated with data annotation teams and GenAI product developers to define quality standards and root cause corrective actions for data misalignment or inconsistencies.

Storage OD&T team with Nasscomm/Pro-search (Till 31-July 2018, the business was with DXC Technologies and outsourced to Pro-search from 01-Aug,18) • Work with Pre-sales/bid team and develop commissioning costs to be included in the bids. • Kick-off assigned Programs / Projects and Identify and document the requirements, scope, constraints etc. • Capture issues and risks and action on them for a successful project. • Work with Vendors like Dell/EMC, Hitachi and manage deliverables. • Working with the project team to develop and baseline the schedule. • Conducting weekly / biweekly project meetings to discuss the updates, reviewing the project schedule, risk and issues, matters which require urgent attention etc.

• Work with the architect and SA’s towards successful implementation of the Data center infrastructure project deliverables. • Work with the Procurement team for Hardware / Software procurement. • Capture issues and risks, create and manage schedule, Communicate to stakeholders at all levels. • Work with the vendors to have the project deliverables met within constraints. • Conduct weekly / daily meetings, discuss and mitigate risk/issues, keep the stakeholders informed. Stakeholders also include customers at Executive level positions. • Work with Architects and engineers to find solution to complex situations, at the same time managing the project schedule and budget. Key Accomplishments • Worked with PM lead on process improvement for hardware move amongst and within datacenters. • Got customer agreement on process to shorten the timeframe for scan requests.

Worked as Senior Project Manager and supported DATACENTER projects for HCL’s client. (As Senior Project Manager – From Dec 2011 – June 2016) Project Responsibilities: • Supported IT Infrastructure projects (Worked through the Project Management Life cycle on high scoped Projects). • Worked with the technical architect towards developing the Technical solution document. • Worked with Account manager estimating the project costs, prepare budget, preparing necessary documentation, getting approvals from customer. • Work with the vendors to have the project deliverables met within constraints. • Manage the team of SA’s from different tracks i.e. Windows, Unix, Storage, Backup as a project team. • Worked with the project team to develop and baseline the schedule. • Conducted weekly / biweekly project meetings in order to discuss the updates, reviewing the project schedule, risk and issues, matters which require urgent attention etc. Key Accomplishments • Appreciated by Director for submitting new ideas on Value Chain Portal on HCL internal site (which were approved by the client after review). • Got Accolade for key contributions in the Project Management team and developing processes. • Appreciations from Relationship Managers and multiple customers for completing projects within given constraints. Manager (Routing Protocol) – CISCO TAC@ HCL Technologies Ltd. From Oct 2010 – Nov 2011 • Ensure the success of customer deployments, managing the planning and execution of contractual obligations, and coordinating the interaction of internal, partner and customer resources toward the completion of key services. • Business Management: Preparation of Performance Improvement Plans matching Operational Excellence and Improvement of overall Process Quality, Performance Appraisals, etc. • Customer Management: Escalation handling, monthly reviews with the client, resolve issues and disputes, advice on process improvements wherever appropriate.

Responsibilities: • Meeting CE (Customer Experience/CSAT) threshold on daily/weekly/monthly basis and ensuring FIRST TIME RESOLUTION (FTR). • Maintain Zero Executive Escalations (Customer escalation to Mr. Michael Dell) which means, No Customer goes without his issue being addressed. • Working closely with different departments like customer care, depot repair team and dispatch team in order to ensure timely resolution and Customer Satisfaction. • Identifying training and development needs and arranging sessions for the same. Key Accomplishments • Rated Top Performing Manager for a quarter in 2010. • Received appreciation from Area Manager for maintaining lowest attrition in the teams for 3 consecutive quarters. • Recognized as consistently performing team above the benchmark and maintaining the lowest attrition. • Appreciated for receiving the highest Tell Dell score for the year.

(Project Hughes net was formerly with Flextronics/ Aricent Software Systems Ltd. transitioned to Quattro in Dec 2006) Assistant Manager (Promoted from Engineers role to Assistant Manager in 2007) Responsibilities: • Ensuring Customer satisfaction scores (CSAT) and other SLA’s are met within stipulated time. • Developing and implementing procedures, control systems for maintaining SLA. • Reviewing Team Performance. • Identifying training needs based on product and communication. Key Accomplishments • Rewarded with Performance of Quarter in 2007 and for BEST CSAT Scores (> 89% for the Quarter). • With a Span of control of 25 FTEs, more than 40% of the team members achieved the annual performance rating of 4 and 5 of 5 (above average performance) during appraisal for year April 2007 – Mar 2008.

• Organizing events across North India pertaining to stress management. • Ensuring resources availability and that the Website is up and running with constant availability etc.