Karan Agarwal

Lead the APAC Search and Gemini (GenAI) partnerships across Education, Health, Climate, Civics, Sustainability, Trust

Current leading strategic partnerships for Search in India across -- - Crisis Response (Flood Forecasting, Air quality, Public Alerts) - Civics (including elections) - Education (including Read Along) - Health - Trust Previously let verticals like Sports and Modern formats (Google Creator Web Stories)

- Responsible for product and strategy for Salary Solution Product, Cash Management, B2B & Enterprise Payments - Leading the product roadmap, design, UI/UX, communication and customer & channel proposition across products

- Part of core team responsible for launching Airtel Payments Bank in Jan 2017 - Helped define the target segment, short term and long term strategic plan - Working with business teams to define products - savings a/c, wallet, remittances, salary solution - Part of the team leading process design (on-boarding, payments, etc.), pricing and marketing plan - Methodically defined GTM approach basis the target customer and the bank proposition - Managing public relations from CEO office with various organizations - Working with the CEO in driving key business areas including customer acquisition and payments - Assisting CEO in reviews, KPI tracking & reporting to leadership including board and investors - Overseeing key projects from CEOs office and tracking performance till closure - Conducting feasibility analysis for new business proposals and competition bench-marking - Analyzing data and understanding consumer and retail trends in order to refine overall strategy to drive acquisitions and revenue for the bank

Heading a team of 40+ Analysts/Senior Analysts and 6 Team Leads, handling operations for multiple processes related to derivatives, reconciliation, Basel III regulatory reporting & margin interest across regions for a large investment bank (Morgan Stanley) Key Responsibilities - - Accountable for building strong client relationship and SLA adherence with 100% accuracy - Assessing client feedback, evaluating areas of improvements & providing feedback to the team - Monitoring functioning of processes (sample audits/FMEAs/Process Flows) - Implementing measures (support/control) to maximize efficiency and minimize operational risk - Implementing best practices and automated solutions for increased efficiency and execution time - Liaising with technology teams for requirement gathering, development, testing and deployment - Coordinating with internal teams like HR, Network and Knowledge Management Teams - Transitioned a process from New York, USA to eClerx under the ADAPT framework - Planning, creating and presenting decks for Sales meetings/ new client interaction - Resource planning to safeguard processes from attrition - Managing resource on-boarding and invoicing for the entire client engagement - Managing BCP (business continuity planning) testing and reporting

Heading a team of 30 Analysts/Senior Analysts and 2 Team Leads, managing daily operations for multiple processes for a major Investment bank (Morgan Stanley) Key Responsibilities - - Drafting trade confirmation and reconciling trade booking to facilitate timely execution of trades - Perform reconciliation of trade economics between bank system and global platforms - Settling monthly accrued interest with ~3k external clients while resolving disputes - Monitoring unsettled accounts and interacting with clients to facilitate timely settlements - Posting manual journals in the books of the company in order to facilitate settlements - Facilitating timely execution of all operational deliverables as per the agreed SLAs - Creating/auditing process flows, SOPs, checklist and flowcharts to document process activities - Preparing MIS with a view to apprise management (internal/ external) of operational performance - Manage process risks, team performance, issue resolution and timely escalations - Identifying process enhancements, reducing the operational risk, creating operational efficiencies - Initiating meetings with client, weekly calls and monthly business review meetings - Ensuring on-boarding and training of new team members

As a member of Alumni Relationship Committee responsible for maintaining healthy relations with the entire alumni base and responsible for conducting - All India Alumni Meet 2010 in six cities across the country and various Chapter Meets 2010. - The Reunions of the Class of 1985, 1987 and 2000 of IMT Ghaziabad. - Short Term Projects Programme for 2010-11 - Numerous student-industry interaction sessions

Developing a new MIS (Management Information System) for Idea Cellular – MPCG Circle to incorporate the financial aspects of 3G and MNP The aim of the project was to understand the existing financial model used by Idea MPCG circle and to develop a new model to include the extended product line and features resulting from 3G and MNP launch. This model would help the company to analyze the monthly results and provide valuable information in the form of Key performance Indicators.