Aaron Kapinsky

• Actively coordinates the daily operational components of the organization with the objective of increasing consistency across the continuum of care, resulting in improvements in patient outcomes, physician satisfaction, and a reduction in cost variability • Plans, directs, coordinates, and manages people and policies within the organization • Monitors ongoing quality improvement/quality assurance, risk management and safety • Maintains all compliance with federal and state laws, accrediting bodies and mandates • Interacts face to face with current or prospective clients, center leadership and staff daily • Full responsibility for maintaining operational excellence and positive client experiences • Supervises, evaluates and Identifies strengths in center leadership and holds individuals accountable for upholding established standard of care

• Managed training, coaching and evaluation of all direct care and case management staff • Quickly integrated into team, identified team leaders and trainers and developed coaching roles for team champions • Identified areas of improvement and developed efficient strategic plans to improve efficiency and patient experience from intake to discharge • Responsible for scheduling, staffing and execution of daily programming schedules • Responsible for maintaining all compliance with state and federal regulations • Responsible for evaluating and completing all quarterly clinical supervisions and annual performance evaluations • Developed measurable performance goals to accurately evaluate team's contribution to organizational goals • Met and exceeded established goals and expectations, resulting in organizational promotion

• Managed training and maintained compliance with all state and county requirements • Responsible for HR, scheduling, staffing, training, evaluation and performance goals • Responsible for clinical programming as well as daily programming schedule adherence • Provided group, individual and family counseling and developed initial treatment plan(s)

• Supervised, trained and evaluated 140 employees in a sales/marketing call center • Managed barriers to sales, overcoming objections and assisted staff with on the job training • Focused on internal and external customer satisfaction to expand product availability • Served as the liaison between clients, account managers and operations sales staff to discuss program trends, deficiencies, and areas of opportunity in regard to specific client parameters