Kajal Baranwal

Responsible to work on Contract, Permanent positions. Maintain close contact with candidates’/Vendors/ recruiters/offshore team. Updated about technologies of the Client requirements and knowledge of current IT trends. Setup web-recruiting strategy, selected web search tools (job diva, ceipal and LinkedIn). Negotiated salaries, checked references, presented verbal offers of employment to selected candidates compelled necessary paperwork after hire. Responsible for the full life cycle of recruitment, including Posting Jobs, Sourcing and identifying talents / resumes, pre-screening, conducting preliminary interview coordinating technical managerial interviews, negotiating compensation packages. Expertise in Sourcing IT Professionals from Junior Position till the senior level.

Responsible for handling IT and Non-IT requirements from US- based clients. Responsible for full-cycle recruiting: interview, offer, negotiation, and closed candidates for assigned requisitions. Sourcing from Job Portals (Monster, LinkedIn Recruiter), Making job postings on the Job Portal. Well versed about US Terms like W2, C2C, 1099, US Visas etc. Screening and filtering the resumes so as to give the best and genuine candidate and keeping at par with fake ones Sourced, screened, filtered resumes, checked references, interviewed and placed technical candidates with various clients (Implementation Partner) on different projects. Dealing with consultants on GC, EAD, US CITIZEN, H1B, TN VISA etc. Negotiating the rates on, Contract to hire basis and Fulltime.

Promoted as ATL after filling the IJP. Conduct regular performance reviews, provide feedback, and identify areas for improvement. Motivate the team to achieve customer satisfaction goals. Monitor chat agent performance through quality assurance checks, ensuring adherence to company guidelines and scripting. Analyze chat data to identify trends, areas for improvement, and optimize outbound chat strategies. Handle escalated customer chats, resolving complex queries and complaints effectively.

Responded to customer inquiries via emails, calls and chats maintaining a positive tone and providing clear, helpful information. Assisted in updating customer records in the CRM database, ensuring accuracy and completeness of information. Collaborated with the customer service team to develop a new FAQ resource, reducing common inquiry volume by 15%. Top Performer for continuous 6 months.