Ka Kee Gary Sin

• In-charge and report to Managing Director of all shops’ maintenance, fitting out, renovation & reinstatement projects, coordinate with contractor, landlord and provide solutions during process, such as provide opinion when there are conflict between fixture design and actual operation. • Cooperate with Area Manager, to provide training package, such as furniture product materials, structure, FAB, Q & A examples to frontline staffs, also train up their customer service skills by providing play roles and cases sharing. • Collect frontline staffs opinionated of working environment and provide solutions of enhancement. • Provide home visits & solutions for customers when there are any defective furniture enquiries, e.g. furniture structure, material usage, maintenance method. All cases are report to Managing Director and use as training case studies. • In-charge of customer online enquiries & complaints, to provide solutions & settle the issues.

• Handle with corporate sales account and report to Director of marketing department, focus on massive purchase and Joint promotion with business partners.

• Sales analysis and stock order forecast, to predict the most sellable products in HK market. Such as set up class index for products and set up guideline for minimum quantities of replenishment. • Research suitable products from market, to bring into subsidiary stores of BALS HK Ltd, such as DYSON, B&O, Delonghi. • In-charge and report to Managing Director of all shops’ maintenance, fitting out, renovation & reinstatement projects, coordinate with contractor, landlord and provide solutions during process, such as provide opinion when there are conflict between fixture design and actual operation. • Cooperate with Area Manager, to provide training package, such as furniture product materials, structure, FAB, Q & A examples to frontline staffs, also train up their customer service skills by providing play roles and cases sharing. • Collect frontline staffs opinionated of working environment and provide solutions of enhancement. • Provide home visits & solutions for customers when there are any defective furniture enquiries, e.g. furniture structure, material usage, maintenance method. All cases are report to Managing Director and use as training case studies.

• Arrange and report to Area Manager the daily shop operation, cost and manpower base on sales budget. • Organize store settings and displays, to maintain an attractive & safety sales floor to achieve the sales target. • Monitor customer service level in good condition, including customers’ enquiries, requests and complaints. • Collect customers’ opinions and feedback to Area Manager.

• Store operation support in Singapore stores, including staff training and daily merchandise workflow • Provide suggestions to store managers of any foreseeable problems in the future. • To draw up the stock takes procedure and provide training, workflow support.

• Around 3 months of daily store operation support in Shanghai stores, including guidelines draw up, display setup, staff’s organization and training and daily merchandise workflow. • Stock takes training and workflow support.