Surawoot Krajangthong

Senior System Engineer @ Cloudsoft Co., Ltd.

About

🌐 About Me I'm a seasoned professional with a strong background in Linux operating systems, cloud telephony, and VMware technologies. My expertise extends to 3CX and its call flow designer, ensuring seamless communication solutions for businesses. I'm also well-versed in cloud technologies, including Amazon S3 object storage, Docker, openVAS, and openVPN. Expert in Linux | Cloud Telephony | VMware | Proxmox |Firewall Security | 3CX | Asterisk | Avaya UC 💼 Professional Experience In my career, I've successfully implemented and managed 3CX, Asterisk, Cisco UC, Avaya UCaaS, CCaaS solutions, enhancing communication efficiency for organizations. I've played a pivotal role in securing networks and data through firewall configurations. 🛠️ Technical Skills My technical skills include: SQL query and database integration for data-driven decision-making. Bash scripting for automation and system management. Golang programming for API integration, making communication between systems efficient and reliable. Proficiency in Jira for test case design and issue tracking, notably in my work on Avaya IVR integration with a leading bank company. 🚀 Career Goals I'm passionate about leveraging technology to streamline business processes and enhance communication. I'm constantly seeking opportunities to innovate and implement cutting-edge solutions that drive efficiency and productivity. Let's connect and explore opportunities to collaborate!

Country

Thailand

City

Phra Nakhon

Industry

Information Technology & Services

Skill

Public Cloud, Asterisk (PBX), Session Initiation Protocol (SIP), Manual Testing, Call Center Development, Unix, Cloud Computing, Cloud Storage, Cloud Security, Hybrid Cloud, Cloud, Go (Programming Language), OpenVPN, Avaya Site Administration (ASA), Avaya Communication Manager, Avaya Interactive Response, Debian, Ubuntu, OpenSSL, การทดสอบซอฟต์แวร์

Experience

Senior System Engineer

Cloudsoft Co., Ltd.

2025-4 - Present · 1 yr 6 mos

Network/System engineer

Cloudsoft Co., Ltd.

2021-10 - 2025-8 · 3 yrs 11 mos

59 Flourish Building, Ratchadaphisek 18, Ratchadaphisek Rd., Huai Khwang, Bangkok 10310, Thailand

Leading in IVR testing, orchestrating the development and implementation of call flow, overseeing Salesforce integration, meticulously documenting defects in Jira, and authoring comprehensive Functional and Technical Specification Documents (FSD and TSD). Providing the client with a comprehensive update on the ongoing progress of IVR testing results. Reducing the deployment time for the 3CX PBX server on the cloud from 5 hours to a mere 10 minutes through the implementation of a streamlined and efficient Bash script. Implementing the integration of a legacy PBX system with 3CXPBX, Cisco CUCM, Asterisk, and Genesys to enhance system interoperability and efficiency. Skilled in detailed SIP packet log analysis, I specialize in troubleshooting issues across the network and firewall. My expertise ensures swift identification and resolution of challenges, guaranteeing optimal performance for communication systems. Researching and developing multiple solutions to enhance PBX performance for delivery to large contact centers. Conducting comprehensive training sessions for call center personnel and agents to ensure a thorough understanding of the PBX system. In my capacity as a Project Manager, I excel in fostering cooperative relationships with both vendors and clients. Through the application of strong professional communication skills, I navigate the complexities of project management, ensuring effective collaboration and understanding among all stakeholders. My commitment to clear and concise communication plays a pivotal role in driving successful project outcomes while maintaining positive and productive working relationships with external partners.