justin westerman

About

Experienced computer technician with a proven help desk track record. An Independent self-starter with a can-do attitude, my troubleshooting tenure allows me to solve complex problems with astute solutions. I aim for accurate and timely resolutions while tending to the clients needs using proficient services and professional courtesy. Currently enrolled at Collin College for an Associates of Science in field of Computer study as well as studying Cisco certifications. Always making room for new tasks, education and opportunities. I aim to be CCENT/CCNA certified and moving on to CISSP - Certified Information Systems Security Professional and Microsoft certifications such as MCSA or MCSE with network security as my focus.

Country

united states

City

dallas

Industry

information technology and services

Skill

firewalls, windows server, help desk support, sharepoint, epic systems, citrix, active directory, computer hardware, antivirus, itil, service desk, software installation, operating systems, epic, mac os x, networking, a+ certified, microsoft exchange, troubleshooting, incident management, blackberry enterprise server, desktop support, amicas, excel, system administration, outlook, putty, dell computers, norton ghost, blackberry, microsoft word, wireless networking, network security, bmc remedy, network administration, disaster recovery, logmein, printers, windows 7, technical support, lan/wan, vpn, remedy, word, laptops, servers, routers, hardware, it service management

Experience

information systems site administrator

lmc, a lennar company

2014-11 - Present · 11 yrs 11 mos

information systems site administrator

convergys

sevice desk technician

compucom

2008-8 - 2014-11 · 6 yrs 4 mos

* Help desk analyst for Dupage Medical Group an Illinois medical corporation. * Active Directory support * Citrix AppCenter session management * Printer troubleshooting and network support * Desktop and laptop support * Electronic Health Record software support * Wyse terminal support * Printer queue management via terminal emulator (PuTTy) * Issue tracking via AMDOCS software * MyChart website technical support for patients * VNC, LogMeIn, TeamViewer remote tool experience * Windows XP and 7 support. * Microsoft office 2003, 2010 with SharePoint support

technical analyst

telvista inc.

2004-8 - 2008-8 · 4 yrs 1 mo

* 1st Year: Support for AOL pilot project * Help desk support for desktop and laptop users * Support for Dial-up and high speed connections * Browser troubleshooting * Windows and Macintosh support * 2nd Year: Support for Dial-A-Tech help desk * Various program support * Operating system troubleshooting * First call resolution * Mentor to Tier I technicians * 3rd Year: Support for CompUSA Technical Assurance Program * Hardware warranty support * Issue tracking in Siebel Communications (Oracle) * 4th Year: Verizon FIOS help desk * Proprietary software support * Internet diagnosis and escalation * Cable modem and television receiver support

help desk specialist

convergys

2001-2 - 2004-7 · 3 yrs 6 mos

* Time Warner/AOL high speed technical support. * BMC Remedy IT Service Management experience * Desktop and laptop connection support, troubleshooting and escalation * Maintained metrics for client service level agreements * Email support in various programs i.e. Outlook, Outlook Express * Windows and Macintosh support