Jun Yi Wong

- Manage end-to-end order processing for cybersecurity hardware, software, and services using Oracle NetSuite ERP. -Prepare and handle logistics documentation including SIRIM permits, K1 customs clearance, commercial invoices, packing lists, COO, and Bills of Lading. -Coordinate shipment consolidation between Singapore and Malaysia to improve logistics efficiency. -Strong problem solving skills to fulfil customer requirements. -Liaise with sales teams, vendors, and warehouse to ensure accurate order fulfilment and timely delivery. -Monitor shipment schedules and resolve order or documentation issues to support smooth supply chain operations.

Execute end-to-end order tracking, inventory processing, and supply allocation for high-value corporate cybersecurity systems across Oracle NetSuite ERP. Synchronize high-frequency shipment movements and freight consolidation frameworks between Malaysia and the Singapore regional hub team, improving delivery times. Designed and maintained daily order tracking metrics and milestone billing workflows; integrated basic VBA macros and SQL database logic to automate monthly compliance reports, cutting manual processing time. Manage strict regulatory standards by accurately auditing and preparing critical custom clearance records, including import/export permits, K1 custom forms, commercial invoices, packing lists, Certificate of Origin (COO), and Bills of Lading. Foster active alignment across multi-tiered external 3PL vendors, international supplier networks, and local fulfillment teams to maintain exceptional last-mile logistics windows. Spearhead structured warehouse stock auditing, item staging rules, and strategic location placement routines to minimize month-end discrepancies.

Supply chain management: Monitored and optimized supply chain, coordinated shipment activities, and ensured the timely supply of materials to support operations. Order Fulfillment and Customer Service: Facilitated accurate order processing and fulfillment, contributing to improved customer satisfaction and delivery efficiency. Documentation and Compliance: Managed essential supply chain documents, ensuring accurate records and adherence to regulatory requirements.

Administered transactional logistics tasks and verified customs-compliant documentation strings for international freight forwarders within the CargoWise ERP environment. Validated complex air/ocean manifest variations against regional compliance frameworks to protect shipments from transit delays. Elevated client satisfaction metrics by structuring clean communication channels across cross-functional internal units and enterprise client cargo accounts.

Assist in the packaging and labeling product. Promoting a product, service, and brand to potential customers. (Part time)

Supported consumer product fulfillment, stock replenishment rules, accurate barcode configuration, and physical asset placement verification.