julius Mwanyasi

I am a dedicated and results-driven IT professional with a strong foundation in helpdesk administration and technical support. Currently serving as an IT Helpdesk Administrator at Jubilee Allianz General Insurance, I am responsible for ensuring the seamless operation of IT systems, resolving complex technical issues, and maintaining network stability. My core expertise lies in providing efficient end-user support, managing hardware and software installations, and creating comprehensive technical documentation to streamline processes. I am proactive in identifying and resolving issues to minimize downtime and enhance overall productivity. My hands-on experience has equipped me with a deep understanding of network maintenance, system administration, and data security. I am passionate about leveraging technology to solve business challenges and am actively seeking an **ICT Officer** position where I can apply my skills in a dynamic environment like EBK Headwear and Apparel. I am committed to continuous learning and am eager to contribute to an organization's growth and success. **Core Competencies:** IT Helpdesk & Technical Support Network Administration (LAN/WAN) Hardware & Software Troubleshooting System Administration Technical Documentation & SOPs Active Directory & User Management Problem-Solving Customer Service