Julio Vega

Coordinador NOC @ IENTC Telecom

About

En IENTC Telecom, coordino un equipo dedicado al monitoreo y gestión de redes, asegurando la continuidad y eficiencia del servicio. Nuestra labor se centra en la implementación de acciones preventivas y correctivas, así como en la capacitación constante del equipo de ingenieros NOC, lo cual refleja mi compromiso con la mejora continua y la excelencia operativa. Formado en la UTEQ como ingeniero en telecomunicaciones, aplico mis conocimientos técnicos y liderazgo para apoyar a clientes específicos y liderar la implementación de actualizaciones de red, incluyendo tecnologías avanzadas como IS-IS, BGP, VXLAN y DWDM. Estoy motivado por la innovación y el impacto positivo que la tecnología puede tener en las organizaciones y la sociedad.

Country

Mexico

City

Querétaro

Industry

Computer Networking

Skill

Enrutamiento, Resolución de problemas de hardware informático, Red de área amplia (WAN), Resolución de problemas, Ingeniería, Tecnología de Cisco, Networking, Conmutadores, Trabajo en equipo, Enrutadores, Cableado, TeamViewer, Protocolos de enrutamiento, Sistema de nombres de dominio (snd), Protocolo simple de administración de red (SNMP), Protocolo de configuración de anfitrión dinámicos (DHCP), Redes inalámbricas, Ingeniería de telecomunicaciones, Comunicación oral, BGP

Experience

Coordinador NOC

IENTC Telecom

2024-11 - Present · 1 yr 11 mos

Querétaro Arteaga, México

Leadership & Operational Management: Technical and administrative coordination of the NOC team, optimizing workflows and KPIs to ensure continuous network operation. Advanced Troubleshooting: Resolution of complex network faults from Layer 1 to Layer 3. Critical Incident Management: Fault administration via ticketing platforms, ensuring strict SLA compliance for VIP Carrier-grade clients. Deployment & Optimization: Configuration, support, and preventive/corrective maintenance of Layer 2 and Layer 3 network protocols, along with DWDM infrastructure. Network Analysis & Visibility: Administration of monitoring platforms (PRTG) and generation of executive reports regarding network service availability.

Supervisor NOC

IENTC Telecom

2022-6 - 2024-11 · 2 yrs 6 mos

Querétaro, Mexico

Operational Supervision: Shift coordination and task assignment for the NOC Engineering team, ensuring 24/7 coverage and proper ticket escalation. Specialized Technical Support: Resolution of complex network faults and direct customer support, ensuring strict SLA compliance. DWDM Deployment: Commissioning, provisioning, and technical support for DWDM transport solutions. Performance Monitoring & Training: Development and implementation of KPIs for NOC Engineers, improving response times and first-contact resolution (FCR) rates.

Ingeniero en NOC

IENTC Telecom

2021-5 - 2022-6 · 1 yr 2 mos

Querétaro, Mexico

Proactive Monitoring: Continuous monitoring of the backbone, distribution, and interconnection networks using PRTG. Tier 1 Diagnostics: First-level troubleshooting to resolve connectivity issues, traffic drops, and link degradations. Ticket Management: Ticket creation, tracking, and technical documentation of incidents, ensuring accurate data logging. B2B Customer Support: Frontline communication with Carrier-grade clients, providing fault status updates, reports, and issue resolution. Operational Support: Configuration, maintenance, and commissioning of new services.

Responsable de sistemas

Protecnic de México

2020-6 - 2021-5 · 1 yr

Querétaro, Mexico

Systems Management: Corporate ERP (SAI) administration, ensuring the availability of financial and operational information through preventive maintenance and backup policies. Network Engineering & Security: LAN/WAN infrastructure modernization, commissioning of dedicated internet links, and security deployment using Cisco Meraki firewalls and VPN tunnels. Daily Operations & Support: Tier 1 and Tier 2 technical support for local and remote users, Microsoft Office 365 administration, and email server management.

Administrador

La Reserva Suites S.A. de C.V

2019-6 - 2020-4 · 11 mos

Querétaro, Querétaro Arteaga, México

Ingeniero de redes

NOMOBA INGENIERIA SA DE CV

2018-2 - 2019-2 · 1 yr 1 mo

Querétaro, QUE

Network Infrastructure & Connectivity: Physical and logical design and installation of corporate networks (LAN/WAN), executing structured cabling projects and switch deployments. VoIP: Commissioning and administration of voice systems, including PBX configuration and IP telephony endpoints. Server Management: Bare-metal installation, configuration, and operational maintenance of physical servers, ensuring the availability of shared resources. End-User Support: Comprehensive on-site and remote technical support for end users.