Juan Oliva

Associate Customer Success Manager @ Owner.com

About

Customer Success Specialist with over 7 years of experience collaborating with international companies to build and nurture strong client relationships. Passionate about delivering exceptional customer experiences, I thrive in roles that require problem-solving, proactive engagement, and cross-functional collaboration. Whether onboarding new clients, resolving complex issues, or identifying opportunities to add value, I am committed to ensuring customers achieve their desired outcomes and long-term success. Skilled in leveraging CRM platforms like Hubspot, Salesforce, Zoho and others to maintain clean and concise documentation. Proficient in streamlining workflows using Google Workspace and MS Office suite, ensuring efficiency in client communication and internal processes.

Country

Colombia

City

Bogota

Industry

Consumer Services

Skill

Proactive Engagement, Customer Retention, Customer Relationship Management (CRM), HubSpot, Expert Advisor, B2B, Note Taking, Translation, Legal Terminology, Relationship Building, Analytical Skills, Support Management, EOR, Technical Support, Troubleshooting, Glucose Meters, Simultaneous Interpretation, Medical Terminology, Healthcare, English

Experience

Associate Customer Success Manager

Owner.com

2025-12 - Present · 10 mos

Support Specialist L2

Horizons

2025-7 - 2025-12 · 6 mos

Customer Success Associate

Velocity Global

2024-7 - 2025-1 · 7 mos

Managed a wide portfolio of 150+ digital-touch accounts with a total ARR of 8.4M, fostering meaningful relationships with key stakeholders to drive long-term success and increase customer retention. Acted as a trusted advisor, aligning client needs with tailored solutions and dedicated support to maximize value and achieve business objectives.

Customer Success Specialist

Okendo

2023-9 - 2024-6 · 10 mos

Remote

Served as first point of contact for SMB customers, acting as a dedicated support and case management specialist as well as leading discovery and optimization calls to guarantee customer success, retention and satisfaction.

Lifecycle Program Manager

Nub7/8

2021-11 - 2023-3 · 1 yr 5 mos

Bogotá, Capital District, Colombia

Responsible of onboarding and adoption process for new and returning clients, including thorough product showcase sessions using multimedia presentations to help clients better understand the products and overcome any technical barriers. Handled a large bulk of high touch IT client accounts.

Senior Customer Service Representative

Empresas Banmédica

2021-1 - 2021-8 · 8 mos

Bogotá, Capital District, Colombia

Provided comprehensive assistance for student insurance members, covering all the different areas of health insurance customer service, such as: Claims reviewing, detailed benefits overviews, technical support for self-service applications, resolving claim processing issues, etc.

Medical Interpreter

2019-7 - 2020-3 · 9 mos

Bogotá, Capital District, Colombia

Provide immediate interpreting services via phone, mostly in medical and insurance related settings, effectively bridging the communication gap between English and Spanish-speaking participants.