Joy Brooks PMC I, PMC II, SAFe Agilist
Senior Director, IT Principal Product Manager @ Elanco
About
Experienced Product Manager | Delivery Manager | Leading Cross-Functional Teams Results-driven and accomplished product management professional with 20 years of experience. Proven track record in spearheading successful implementations, optimizing business processes, and driving revenue growth. Expertise in leading cross-functional teams and developing strategic product roadmaps. Skilled in fostering stakeholder relationships and aligning product visions with organizational goals. Strong technical acumen and proficiency in utilizing various tools and methodologies for product management. Notable Achievements: Spearheaded implementation of a new Billing System at CEVA Logistics, enhancing efficiency and user satisfaction. Led the redevelopment of Carbonite Recovery and Availability products, reversing declining revenue trends and achieving 9% profit growth. Recognized for taking charge of complex projects, delivering exceptional results, and exceeding expectations. Management Skills: Leadership and team coaching | Strategic thinking and planning | Product roadmap development | Communication skills | Cross-functional collaboration | Project ownership and completion | Relationship building | Project management | Decision making and problem solving | Adaptability and change management Technical Applications: Jira | Azure DevOps | SQL | App Insights | Confluence | Google Analytics | APIs | Excel | Salesforce | Tableau | Power BI | Trello | SPLUNK Education & Certifications: Bachelor of Science, Accounting, University of Phoenix, Phoenix, AZ (2008) Pragmatic Institute Product Management Course: Foundations, Focus, Design, Build (2022) Product Innovation for Product Managers, Product Management: Launching your Product, Technology for Product Managers, Building a Product Roadmap, Building a Product Strategy, Customer Development, Technical Product Management - LinkedIn (2022) Scaled Agile SAFe 4 Agilist (2020 – 2022) National Charity League Inc. (2022 – Present) PMC Level 1, PMC Level 2
United States
Greater Indianapolis
Information Technology & Services
Finance, Order to Cash, JD Edwards, Client Billing, Billing Process, Invoicing, Billing Services, Billing, Data Transformation Services (DTS), Digital Transformation, Transformation, Robotic Process Automation (RPA), Quality Assurance, Service Delivery, Project Delivery, Artificial Intelligence (AI), Snowflake, Microsoft Power BI, Requirements Gathering, Requirements Analysis
Experience
Senior Director, IT Principal Product Manager
Elanco
Greater Indianapolis
Senior Manager (Transformation Office)
First Student
Westfield, Indiana, United States
I lead contract and title management efforts at First Student, focusing on organizing our source system of documents through DocuSign. This work supports the creation of a structured and accessible system that allows all work streams to efficiently track and manage contracts throughout their lifecycle. I also support profitability tracking and provide deeper analysis and insights into our contracted customers. Within the Transformation Office, I contribute to high-impact initiatives that drive process improvements and enhance overall profitability across the organization.
Product and BA Lead
First Student
Indianapolis, Indiana, United States
I am helping lead the product and business analysis for First Student’s order-to-cash automation initiative. This project is designed to enhance billing and invoicing efficiency by integrating a custom billing platform with JDE. We are focused on cleaning up legacy data to improve the accuracy and reliability of reporting, ensuring precise billing for both existing and new customers. By combining in-depth analysis with strategic implementation, our goal is to streamline operations and deliver better service to our clients.
Director of Support (Software Development and Agile Delivery)
Indiana University Health
Lead of Center of Excellence Support teams. Agile Process and Delivery, Product Management, QA Support, Business Analysts.
Principal Product Manager (Billing Transformation)
CEVA Logistics
Owned and led the end-to-end migration of the company's Shipwire application from SAP Billing to BillingPlatform, ensuring a seamless transition with minimal business disruption. - Managed all aspects of the project, from initial planning and requirements gathering to system testing and final implementation. - Collaborated with cross-functional teams to analyze and refine billing processes, addressing any gaps and optimizing the transition to the new platform. - Ensured data integrity and accuracy throughout the migration by conducting thorough testing and validation procedures. - Provided comprehensive training and support to end-users, facilitating a smooth adoption of BillingPlatform. - Successfully streamlined billing workflows, leading to increased efficiency and reduced processing times.
Lead Product Manager (DR, HA software)
OpenText
Indiana, United States
Software Development Manager/Product
GEICO
Indianapolis, Indiana Area
Education
University of Phoenix
Accounting
Joy Brooks PMC I, PMC II, SAFe Agilist's Contact Information
Phone
Find the Right Leads
Find Verified Contact Data
What LeadContact does well
Find verified emails, phone numbers, and decision-makers with 98% accuracy.
Find Leads
Find the right people by company, role, industry, location, and more.
925M+ professional profiles
Find Emails
Access verified email addresses for your target contacts.
657M+ emails
Find Phone Numbers
Get cross-validated phone data from multiple top sources.
239M+ phone numbers
More Accurate. Lower Cost.
Find contact data in 1 tool with 98% accuracy
LeadContact integrates leading enrichment tools to deliver more accurate contact data—without paying for each one.
Great conversations start with the right contact.
It’s time to find yours.