Josh H.

Lead major platform-wide initiatives to elevate the YouTube Studio experience, with a focus on the Design System, Channel Page, and Studio Home Page. Drove cross-functional collaboration to support a unified design vision. Contributed to the transformation of YouTube Studio into a true Creative Partner—one that empowers and meets the evolving needs of the next generation of creators.

Lead designer for Meta Work Accounts and Meta Admin Center. I was responsible for leading the design and strategy of the Implementation of Work Accounts. Allowing business users to log in and operate Meta for Work products without requiring a personal account. Businesses are able to manage these accounts on behalf of their employees and have access to enterprise-grade features like single sign-on integrations, giving them more control over the security of their employees’ accounts.

Lead the product design on a 0 to 1 taxi booking experience integrated into the Booking.com android and iOS. I was responsible for implementing a hypothesis-driven design process. Gathering and mapping customer insights; using various research methods. Incubating a collaborative design environment, by hosting regular design critiques within the team, and wider business ( based in Amsterdam and Manchester ). The creation, iteration and implementation of iOS and Android design artefacts, from low-fidelity prototyping to high-fidelity UI, integrating with Booking.com design systems. I also took ownership of all design thinking for the Taxis apps team, this included presenting designs to key international suppliers and stakeholders.

BBC Good Food is one of the UK’s leading cooking and recipe platforms. Working collaboratively alongside two other designers, I’m part of a dedicated agile team focused on the delivery of the My Good Food investment strategy. This includes the conceptualisation and delivery of features, such as a user profile refresh, content personalisation, and taste preferences. My responsibilities include contributing and shaping the process of discovery, design, testing, and development within our product team. I am also involved in the delivery of features from inception to implementation utalising methods, such as collaborative whiteboard sessions, workshops, wireframes, prototypes, feature iteration and validation; making a use of a mixture of qualitative and quantitative user testing. I’m also responsible for high-fidelity, mobile first, UI designs, the extension and management of Good Food’s design system, documenting developer hand over, and the quality assurance of layout and interactions before release.

I was responsible for being the lead creative of a small global design team within StoryWorks, the content marketing division of BBC Worldwide. This involved leading on design projects, managing and tutoring a junior designer, and creating a shared design vision within the team. I worked collaboratively with colleagues, across international departments, offering usability and design expertise to conceptualise and execute large budget content partnerships for global brands such as; Jaguar Land Rover, Korean Airlines and Standard Chartered Bank. I helped manage, review and streamline the process of creating visual mock-ups, illustrative pitch aids and development requirements. I also lead on the re-design of BBC StoryWorks in-house CMS, rethinking its template structure, usability, and look and feel, applying atomic design principles.

UX Design lead for the BBC Academy, working within a small multi-disciplinary agile team to help rethink the approach to online learning. This role involved the organisation and facilitation of workshops. Conceptualisation, prototyping, and execution of mobile first designs. Other responsibilities included running user testing sessions, collaborating with developers to implement features, ensuring that BBC’s Global Experience Language standards are upheld. I was also involved with refreshing and shaping of the BBC Academy brand, ensuring that it sits seamlessly alongside other services of the provided by BBC.

Conceptualised and executed UI / UX design for a triple award winning Estate Agency software provider. Helped to create a robust, responsive, and future proof design language to transition an established system to a responsive webapp. Worked closely with stakeholders, developers, and system trainers to engineer a product that allowed users to remotely access their portfolio of applicants, vendors and properties in an instant.

Core team member of a small digital agency. Worked on projects for clients including University of Birmingham, Shakespeare Birthplace Trust, and The Birmingham REP. I contributed to shaping the experience of SMILE’s flagship market-leading webapp for universities. Virtual Campus helped convert international student audiences into real university applications. Also contributed to the ideation, design and development of a service allowing university marketeers to easily create on brand digital emailers without having to edit HTML. Responsibilities included, Web design, Client management, PHP, CSS, Javascript and HTML development, DevOps.