JOSHUA T MILLER

IT Support Specialist | Open to Opportunities @ Self Employed

About

I’m an IT Support Specialist with hands-on, onsite enterprise experience supporting end users in fast-paced environments. Currently, I provide on-site technical support at Iron Systems, Inc., supporting Honeywell employees to ensure reliable, efficient day-to-day operations. I bring over two years of direct experience delivering technical support across phone, email, and chat, with a strong focus on clear communication, efficient troubleshooting, and excellent user experience. My day-to-day work includes diagnosing and resolving hardware, software, and network issues, as well as accurately documenting incidents and resolutions in ServiceNow (SNOW). I hold the Google IT Support Professional Certificate, along with Google certifications in Computer Networking and Technical Support Fundamentals. I’m also actively completing the Google Cybersecurity Certificate to strengthen my foundation in security principles, risk management, and incident response. I’m known for being dependable, detail-oriented, and user-focused — someone who takes pride in helping people get back to work quickly while maintaining professionalism and empathy. I enjoy learning new technologies and continuously improving my technical skill set to better support both users and the organization. Not interested in paid resume writing, coaching, or optimization services. I am passionate about helping users quickly resolve issues and maintain productivity while delivering an excellent support experience. I’m also currently completing the Google Cybersecurity Certificate, further strengthening my skills in security, risk management, and incident response. I’m always eager to learn and adopt new technologies to improve my performance and contribute to the success of the organization. Not interested in paid resume writing, coaching, or optimization services.

Country

United States

City

Bethany

Industry

Information Technology & Services

Skill

Cloud Computing, IT Infrastructure Management, Network Security, Technical Sales Support, Enterprise Support, Microsoft 365, Windows OS Configuration, Deployment Management, Customer Satisfaction, Software Troubleshooting, Network Troubleshooting, Regulatory Standards, Remote Troubleshooting, Analytical Skills, IT Hardware Support, Tier 2 Help Desk Support, Federal & State Regulatory Compliance, Customer Experience, IT Escalation, High Level Of Accuracy

Experience

IT Support Specialist | Open to Opportunities

Self Employed

2025-9 - Present · 1 yr 1 mo

Shreveport-Bossier City Area

IT professional with enterprise desktop support experience seeking opportunities in IT Support, Infrastructure, or Networking environments. Currently pursuing a B.S. in Cloud & Network Engineering at Western Governors University (starting March 2026). Experienced supporting Windows environments, Microsoft 365, hardware troubleshooting, imaging systems, and end-user technical support in enterprise environments.

Information Technology Help Desk Technician

Iron Systems Global / Honeywell International

2024-8 - 2026-3 · 1 yr 8 mos

Provide technical support for Honeywell staff using ServiceNow (SNOW). Resolve hardware, software, and network issues onsite and remotely. Manage device imaging, deployment, and user account administration. Ensure documentation of ticket details to improve tracking and future resolution.

Desktop Support Specialist

Iron Systems, Inc

2024-8 - 2025-9 · 1 yr 2 mos

Shreveport, Louisiana, United States

On site IT support for Honeywell

Customer Service Representative

NTT DATA North America

2023-12 - 2025-3 · 1 yr 4 mos

Provided technical support via phone, email, and chat Troubleshooted and resolved hardware, software, and network issues Documented support tickets and resolutions in SNOW ticketing system Escalated complex issues to local IT support

Unemployed

None

2023-7 - 2025-3 · 1 yr 9 mos

Help Desk Specialist

General Dynamics Information Technology

2022-9 - 2023-7 · 11 mos

Information Technology Help Desk Technician

General Dynamics

2022-9 - 2023-7 · 11 mos

Delivered Tier 1 IT support for federal clients via phone, email, and chat. Troubleshot hardware, software, and connectivity problems through ServiceNow. Escalated complex issues to onsite IT teams, ensuring minimal downtime. Achieved high user satisfaction scores through responsive communication.

Customer Service Specialist

Accenture

2021-4 - 2022-9 · 1 yr 6 mos

Bethany, Louisiana, United States

Customer Service Representative

ASM Research

2021-4 - 2022-9 · 1 yr 6 mos

Processed ~25 daily work items including fraud documentation review. Handled high-volume customer inquiries with accuracy and compliance. Escalated complex issues while ensuring federal regulatory standards.

Customer Service Representative

2020-11 - 2021-4 · 6 mos

Shreveport, Louisiana, United States

Education

Information Technology

2024-2 - Present · 2 yrs 8 mos

Completed coursework in Microsoft 365, Windows 10, networking, and cloud fundamentals. Comparable to CompTIA A+ certification.

Western Governors University

Cloud Computing & Network Engineering

2026-3 - 2030-3 · 4 yrs 1 mo

Pursuing a B.S. in Cloud & Network Engineering at Western Governors University, focusing on networking infrastructure, cloud computing, cybersecurity fundamentals, and enterprise IT systems. Building skills in system administration, network troubleshooting, and modern cloud technologies.