Josh Lowe

I am responsible for developing and implementing sales strategies to achieve revenue targets within the Australian territory while also identifying new business opportunities and establishing relationships with clients in the industry. I am also responsible for managing and leading a team of Account Managers to effectively promote Franklin WH Products and Services to customers, while also working collaboratively with the Marketing and Product Development teams to analyze market trends and competitor activity.

Partner with solar retailers throughout Queensland and NSW to develop product knowledge, sales strategy and logistics management. Work closely with internal stakeholders at REC to provide best in class service and support to our partner network. Provide pre and post sales support to our partner network. Provide product and sales training to our partner network.

Management of Australia Post's Qld State Government portfolio consisting of Australia Post traditional products and services with a key focus to grow digitisation - Trusted eCommerce Solutions (TES). Trusted eCommerce Solutions include, identity and verification services such as biometric & digital ID, financial transaction services, information management services, security & compliance and hosting services.

Anittel is an Australian IT & Telecommunications company, providing technology and connectivity services to government and organisations across regional and metropolitan Australia. Anittel services a range of industries including government, health, education, corporate, finance, utilities and not-for profit. KEY RESPONSIBILITIES • Engaging prospective clients and securing new business, with a focus on selling products and services; including IT Managed Services, Cloud Services, and IT Infrastructure. • Working with highly skilled engineering and product specialists to develop bespoke technical solutions to address client needs. • Influencing internal and external stakeholders to deliver outstanding customer outcomes. • Identifying customer issues and coordinating timely advice and resolutions through my internal network. • Ensuring all business opportunities in relation to Sales and Service Delivery exceed client expectations. • Identifying cross-selling opportunities across IT hardware, managed services and telecommunications solutions. • Pipeline development and conversion.

• Developed and fostered a robust and sustainable network of buyers within the government, emergency services, as well as leveraged strong presentation and closing skills to optimise sales results • Assisted in the development of the marketing plan for the region, specifically advising on realistic forecasts based on previous and current activity in comparison to budgets and targets • Demonstrated unwavering commitment to customer service, secured new business opportunities whenever possible whilst maintaining premium service level • Managed the sales administration function, including the preparation of sales reports to management on a weekly, monthly and quarterly basis • Managed the sales market for the Australasian, South East Asia and New Zealand for LMR division based in British Columbia, Canada • Worked remotely and autonomously self-managing time, schedules, travel arrangements and business opportunities successfully • Partook in weekly conference meetings via Skype to discuss potential business opportunities • Maintained and updated a customer relationship management (CRM) system

Myself and my wife spent 15 months travelling through Africa, Europe, West Asia, US, Antarctica, Central and South America. A fantastic experience that opened my eyes to different people, cultures and experiences.

This role included management of the Customer Support Department, which consisted of a team of 11 staff members across 3 offices – Brisbane, Perth and Jakarta – and a region covering all of Australasia, with clients in Indonesia, New Zealand, Mongolia, Papua New Guinea and Australia. KEY RESPONSIBILITIES  Developed, implemented and managed practical continuous improvement projects to more closely meet customer expectations and deliver higher value outcomes for customers and Immersive Technologies  Managed all areas of human resources for the Customer Service Team, including training, performance appraisals and reviews, leave approvals and performance management when required  Led and motivated Customer Support Team, ensuring a high level of customer satisfaction while maintaining organisational goals  Developed and implemented processes to streamline customer support services and reduce resolution times  Managed service agreements, ensuring sales revenue was achieved while delivering services within the cost budget  Managed customer expectations by handling complaints, issues, perceptions and product-related problems  Delivered technical and customer service training to team members on a regular basis  Up sold training courses and additional services to ensure department profitability  Worked with Regional Sales Managers to track and manage sales opportunities

In this role I developed my simulator knowledge to an expert level, and became a leader amongst customer support staff, providing guidance and demonstrating an ability to influence and motivate other customer service team members which contributed to the effectiveness and success of the department.  Mentored Customer Service Technicians; ensuring work practices were adhered to, they collaborate as a team, met site visit requirements, completed software and hardware upgrades and achieved targets  Consolidated a close working relationship with both the Regional Sales and Services Managers, as well as leaders within other departments to ensure business objectives were met  Independently coordinated the organisation and completion of training courses, commissions and general site visits  Managed customer relationships, identified sales opportunities, met sales targets and maximised satisfaction levels  Developed and implemented strategies to improved Customer Service Team operational practices  Maintained awareness of major product developments and how they affected the market  Identified and suggested customer service improvement strategies and techniques  Identified, resolved and repaired product and technical issues, on and off site  Inducted, developed and evaluated customer service trainees

This role offered me the opportunity to further develop my communication, presentation and client relationship management skills to complement my technical skills and experience.  Worked collaboratively with support personnel to align with customer requirements and customer management by facilitating customer improvement initiatives  Periodically gathered and provided accurate and up to date market information to the VP or Regional Sales Manager to aid management decision making  Liaised with other Sales Executives and departments to support the realisation of overall regional sales objectives  Maintained up-to-date records on sales activities, prospects, customers, products, and distributors  Built synergistic relationships with product support to identify additional sales opportunities  Collaborated with Marketing to ensure strategic goals developed for region were supported  Provided accurate and relevant reports, including sales results and forecasting

The primary focus of my role was to independently commission, troubleshoot and maintain simulators both remotely and in the field, whilst consolidating customer relationships.  Established and maintained up-to-date records of activity relating to customer contact in the database, including phone support, simulator site visits and quotations provided  Continually extended and consolidated personal knowledge of simulators’ functional capability at electronic, hardware and software level  Independently coordinated the organisation and completion of training courses and general site visits  Managed customer relationships, identified sales opportunities and maximised satisfaction levels  Researched and kept up-to-date with the changes to hardware and software specifications  Identified, took ownership of and resolved issues, both on site and off site  Built positive relationship with customers

Key roles held were Systems Administrator, Helpdesk and Network Supervisor and Trainer During my tenure within the Defence Force I was fortunate enough to forge a career path that gave me the flexibility to enjoy personal growth while presenting opportunities to engage in "field activities'' here in Australia and overseas. Development of my technical, interpersonal and leadership skills, along with discipline and motivation, have been key benefits of my time in the army. I enjoy all aspects of teamwork and quickly develop a strong rapport with individual team members. I welcome responsibility and enjoy nurturing the same in others.