Josh Fierro

- AI-Native Talent Coordination: Redefined the global coordination model by implementing autonomous AI Agents to manage candidate logistics and scheduling, transitioning the Talent Coordination function into a high-impact oversight role focused on complex problem-solving. - Generative AI for Recruitment: Spearheaded a custom AI solution for automated Job Description (JD) generation ; leveraged internal data sets and brand guidelines to produce world-class, SEO-optimized JDs instantly upon role opening, ensuring 100% brand alignment. - Digital Brand Transformation: Architected and launched a world-class Careers Page revamp , transforming the legacy candidate portal into a high-conversion "talent enabler" ecosystem based on a data-driven business case focused on candidate experience and brand authority. - Global Ecosystem Leadership: Direct a 15+ member cross-functional operations team across Mexico, Brazil and China overseeing five critical pillars: Talent Enablement, Employer Branding, Planning & Data, Talent Coordination, and Global Consulting. - Strategic Planning & Data Governance: Orchestrate global headcount and budget planning, leveraging advanced reporting and analytics to drive resource allocation and TA tech stack optimization. - Global Policy & "China Brokerage": Act as the primary liaison for International Business Group (IBG) policies, managing the global TA iPortal and cross-border operations between LATAM and China.

- Organizational Design: Architected a decentralized 'Talent Partner' model, aligning TA structures with specific business units to increase operational agility and decrease time-to-fill for high-priority roles. - Strategic Retention: Designed and implemented an Employee Value Proposition (EVP) program that reduced attrition by 8% through stay-interview insights and exit-interview trends. - Regional Expansion: Built and led the talent acquisition, employer branding, and early career strategies for Mexico, including a 3-year branding roadmap. - Succession Planning: Developed and led a global talent review to address internal mobility and succession plans for the region. - Digital Transformation: Pioneered early-stage AI integration for automated candidate screening and feedback loops, setting the benchmark for the region’s digital recruitment transformation.

- Organizational Development: Initiated a strategic annual review of organizational health, focusing on leadership development, succession planning, and structural adaptability to drive sustainable growth. - Scale-Up: Executed the end-to-end growth strategy and '0-to-1' ramp-up for regional Tech and Global Business Service (GBS) hubs, successfully scaling the workforce to 1,000+ employees within 3 years. - Compensation Strategy: Designed a strategic compensation and benefits model for a new Tech hub, aligning structures with market trends to improve retention. - Retention & Engagement: Implemented a strategic approach to employee retention, using insights from "stay-in" workshops to inform HR strategies, "what are we doing well" concepts and enhancing organizational stability. - Diversity & Inclusion: Developed the strategic rollout of D&I frameworks across LATAM, establishing the organization as a regional benchmark for inclusive corporate culture. - Operational Excellence: Project Managed the implementation of Recruitment Process Outsourcing (RPO) in Mexico, optimizing team growth and process efficiency.

- System Foundation: Established foundational HR systems including payroll, employee relations, and safety protocols for a new operational center. - Retention Growth: Developed career progression pathways that led to a 13% reduction in staff turnover. - HR Basics: Laid the groundwork for HR practices , directly contributing to the center's growth by ensuring a supportive and efficient HR framework from inception.