Joseph Kimondo

Director of Sales and Marketing @ Accor

About

Commercial leader in hospitality, with over 16 years of progressive experience driving revenue growth, strategic partnerships, and market expansion across complex stakeholder environments. I specialize in Sales & Marketing leadership, pricing strategy, revenue optimization, and high-level stakeholder engagement, including governments, diplomatic missions, multinational corporations, NGOs, and global brands. My career is defined by measurable commercial impact. I have designed and executed innovative pricing models that delivered up to 900% revenue growth, strengthened unit pricing, and significantly improved profitability. I have successfully led negotiations and secured long-term contracts with high-profile clients, achieving a 90% conversion rate across global representatives and increasing premium hosting activity by 70%, including visits by heads of state and senior delegations. Having consistently ranked among the top-performing sales leaders, I transitioned into unit and team leadership, where I apply a servant leadership philosophy—building high-performing teams, developing talent, and aligning commercial strategy with operational excellence. My international exposure across diverse markets has strengthened my ability to navigate cultural nuance, protocol, and complex decision-making environments. Beyond execution, I am passionate about mentorship, thought leadership, and knowledge sharing, contributing to industry conversations around growth, leadership, and sustainable performance in hospitality.

Country

Kenya

City

Nairobi County

Industry

Hospitality

Skill

Strategy, Customer Satisfaction, Business Planning, Business Strategy, Strategic Planning, Sales Management, Budgets, Hospitality Management, Event Management, Hotels, Public Relations, Hotel Management, Revenue Analysis, Tourism, Food & Beverage, Rooms Division, Front Office, Opera, Pre-opening, Catering

Experience

Director of Sales and Marketing

Accor

2024-7 - Present · 2 yrs 3 mos

Cluster Director of Sales

Westmont Hospitality

2023-7 - 2024-6 · 1 yr

Nairobi County, Kenya

• Driving growth and success of international hotel brands (IHG Hotel and Best Western) in Kenya • Integral contribution to Revenue, Sales, Marketing, PR, and Digital strategies • Properties include: o Fairview Hotel Nairobi (IHG Hotel) o Holiday Inn Nairobi Two Rivers (IHG Hotel) o Best Western Nairobi Upper Hill

Cluster Sales Manager - East Africa

Westmont Hospitality

2023-3 - 2023-6 · 4 mos

Nairobi County, Kenya

Director of Sales

Radisson Hotel Group

2022-11 - 2023-2 · 4 mos

South Sudan

• Set up the sales and marketing department. • Successfully negotiated and won business contract deals. • Developed creative marketing strategies to position the hotel strategically as the only international hotel brand in South Sudan. • Created a dynamic rate strategy and market segmentation plan for maximum revenue yield.

Business Development Manager

Centre for Health Solutions - Kenya (CHS)

2020-11 - 2022-11 · 2 yrs 1 mo

Nairobi, Kenya

• Developed and packaged products after conducting rigorous market research to achieve a competitive edge. • Generated a business model that empowered socially and economically vulnerable groups in society; women, youth and people living with disabilities. • Achieved sustenance by leveraging on market knowledge and in-depth forecasts to plan sales operations. • Team leader to over 350 personnel serving across Kenya to transform public health.

Sales Manager

Fairmont Hotels & Resorts

2016-9 - 2020-10 · 4 yrs 2 mos

Nairobi

• Coordinated 6 sales teams to implement 100% territory management and 100% sales targets execution for 5 hotels. • Collected customer intelligence to evaluate the market and economic trends that lead to 80% changes in sales strategy to exceed customer expectations. • Conceptualized a pricing strategy that initiated a 900% price increment that resulted to increased profitability of over 900%.

Sales Account Manager

Sarova Hotels

2011-2 - 2016-8 · 5 yrs 7 mos

Nairobi

• Developed 300% new customer accounts and retained 90% of them with effective account management strategies. • Exceeded closing rate of 80% successfully locking in 90% of accounts to surpass monthly targets. • Accomplished production more than 50% compared to set targets year after year in the 7 hotels.

Relationship Operations Officer

Equity Bank Limited

2009-9 - 2011-1 · 1 yr 5 mos

Nairobi

• Attained 90% sales on financial products and services. • Contributed to 90% fraud risk reduction by verifying check endorsements, customer identification and other required documentation. • Managed to make more than 400 teller transactions in a day compared to the target of 270.