Joseph Piazza

Provide high level of customer service and salesmanship in the LVNA call center. Assist clients with inquiries regarding Louis Vuitton history, product, pricing, policies, store information, website and Customer Service issues. Familiarity with LV systems including Rpro, ATG, Dream/Dream Call, www.louisvuitton.com. Provide ‘Concierge-like’ Customer Service to internal and external clients, serving as an advocate for all parties.

Supported an environment that fostered excellence in customer service through personal leadership as well as formal and informal associate coaching. Maximized sales through direct participation in movement of staff. Resolved customer issues, while reinforcing customer service objectives with associates.

Responsible for maintaining the professional operations of the dining room by being able to perform all dining room positions as necessary. Directly supervised the dining room wait staff. Trained and coached wait staff to maintain high standards of service. Responsible for service employee evaluations, counseling, and documenting employees who failed to meet the requirements of their position. Maintained all dining room records, revenues and logbooks. Compiled all period-end inventory information in a timely manner.

* Managed daily operations of two boutique properties with combined total of 200 guest rooms and conference facilities; on-call 24 hours/day. * Supervised 170 hotel staff including responsibility for payroll, HR issues, loss prevention, and employee selection and performance management. * Achieved quarterly hotel sales revenue goals by teaming with the Sales department and developing a successful marketing strategy. * Implemented service programs to promote favorable guest relations, including a unique concierge service for guests. Successfully maintained a positive working relationship with union employees and local bargaining units through effective communication. * Worked effectively with the corporate office to settle discrepancies relating to reservations, accounting, budgets, and other financial matters. * Performed a full range of hospitality role duties, including front desk, audit review, reservations, concierge services, bellman, and PBX operator.

* Successfully guided homebuyers and sellers through the sale and purchase of properties * Generated lists of properties that were compatible with buyers' needs and financial resources * Coordinated appointments to show homes to prospective buyers * Established positive flow of communication with other agents, buyers and sellers, mortgage officers, title personnel and attorneys involved in the home buying and selling process * Presented purchase offers to sellers for consideration and negotiated contracts on behalf of clients * Coordinated property closings, overseeing signing of documents and disbursement of funds

Provided personalized service maximizing client retention through account reviews, recognition of additional cross-sell opportunity to enhance the client’s relationship with the bank. Core values focus on short and long term goals by marrying banking and investments, planning for the unexpected and assessing the best way for a client to own their home. Overseeing off-site events to generate a new clientele and achieve both personal and branch assigned goals.