Joseph Cracknell

Joseph Cracknell

Customer Service Coordinator @ Coates

About

Over a decade of management experience with the retail drinks industry through BWS. In my time with BWS I have seen a vast amount of change, such as the transition of Woolworths Liquor branding to BWS, and the divestment of Endeavour Group from Woolworths Limited. I've hired & trained a number of team members that have progressed through to become my peers, I have also successfully helped onboard new store managers across multiple sites. There have been multiple sites that underwent refurbishment while under my leadership. Strategic changes/initiatives have always been well supported, with an open-minded approach helping to set up future success and make any outcomes be as desirable as possible. I have also spent time in hospitality venues previously as a floor attendant/bar person in my late teens. I undertook a career break in 2018 to work a winter season at Mount Hotham, running sled dog tours for members of the public.

Country

Australia

City

North Wagga Wagga

Industry

Retail

Skill

Leadership Development, Leadership, Leader, Personal Development, Tour Operators, Client Relations, Animal Welfare, Point of Sale (POS) Systems, Booking Systems, Stock Management, Customer Service, Planograms, Coaching, Retail, Sales, Analytical Skills, Stakeholder Engagement, Portfolio Reporting, Project Support, Data Validation

Experience

Coates

Customer Service Coordinator

Coates

LinkedIn
2025-11 - Present · 11 mos

Wagga Wagga, New South Wales, Australia

Endeavour Group

Subject Matter Expert

Endeavour Group

LinkedIn
2023-10 - 2025-7 · 1 yr 10 mos
Endeavour Group

Store Manager

Endeavour Group

LinkedIn
2012-11 - 2023-10 · 11 yrs

Australia

Store Manager at various stores in the BWS network, including multiple sites in Western Australia & Wagga Wagga, NSW. Time in WA encompassed 2 acquisition stores, BWS/ALH store management, drive-thru management & stand-alone store management. In Wagga Wagga, both store management roles have been completed in partnered stores.

Endeavour Group

National Operations Support

Endeavour Group

LinkedIn
2023-1 - 2023-2 · 2 mos

5 weeks spent in a relief role with the BWS National Store Ops Team, supporting with Commercial Management & Team, Community and Capacity Planning.

Howling Huskys Sled Dog Tours

Tour Guide/Dog Handler

Howling Huskys Sled Dog Tours

LinkedIn
2018-5 - 2018-10 · 6 mos

Mount Hotham, Victoria, Australia

Spent a career break of 6 months working a winter season at 2 of Australia's leading snow resorts (Mount Hotham/Dinner Plain & Mount Baw Baw), helping to run dog sled tours for customers during business hours, while conducting animal welfare checks throughout. Also provided kennel maintenance daily, with landscaping and property management also an ongoing role during my time there.

Joseph Cracknell's Contact Information

Email

******@***.com

Phone

(**) *** ****

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