Joseph Cracknell
Customer Service Coordinator @ Coates
About
Over a decade of management experience with the retail drinks industry through BWS. In my time with BWS I have seen a vast amount of change, such as the transition of Woolworths Liquor branding to BWS, and the divestment of Endeavour Group from Woolworths Limited. I've hired & trained a number of team members that have progressed through to become my peers, I have also successfully helped onboard new store managers across multiple sites. There have been multiple sites that underwent refurbishment while under my leadership. Strategic changes/initiatives have always been well supported, with an open-minded approach helping to set up future success and make any outcomes be as desirable as possible. I have also spent time in hospitality venues previously as a floor attendant/bar person in my late teens. I undertook a career break in 2018 to work a winter season at Mount Hotham, running sled dog tours for members of the public.
Australia
North Wagga Wagga
Retail
Leadership Development, Leadership, Leader, Personal Development, Tour Operators, Client Relations, Animal Welfare, Point of Sale (POS) Systems, Booking Systems, Stock Management, Customer Service, Planograms, Coaching, Retail, Sales, Analytical Skills, Stakeholder Engagement, Portfolio Reporting, Project Support, Data Validation
Experience

Store Manager
Australia
Store Manager at various stores in the BWS network, including multiple sites in Western Australia & Wagga Wagga, NSW. Time in WA encompassed 2 acquisition stores, BWS/ALH store management, drive-thru management & stand-alone store management. In Wagga Wagga, both store management roles have been completed in partnered stores.

Tour Guide/Dog Handler
Mount Hotham, Victoria, Australia
Spent a career break of 6 months working a winter season at 2 of Australia's leading snow resorts (Mount Hotham/Dinner Plain & Mount Baw Baw), helping to run dog sled tours for customers during business hours, while conducting animal welfare checks throughout. Also provided kennel maintenance daily, with landscaping and property management also an ongoing role during my time there.
Joseph Cracknell's Contact Information
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