Josefina Hugo

💊 As a Senior Customer Success Manager in the pharmaceutical industry, I handle clients across Spain, the USA, Canada, and LATAM. I oversee finance, project coordination, and client interactions, optimizing processes and providing training. I also act as a liaison between clients and internal teams, focusing on campaign analysis, upselling opportunities, and ensuring customer satisfaction and retention in dynamic environments.

🏦 Led the coordination and execution of high-profile projects, including the launch of a new debit card targeted at Gen Z in Argentina for a Chinese bank. Handled campaign strategy, project timelines, budgets, and social media coordination. Maintained strong client relations to ensure alignment and satisfaction throughout the project lifecycle.

⚽️ Led the coordination and execution of football jersey launch campaigns across Latin America, sponsored by adidas Football. Managed all aspects of the projects, including photoshoots, video productions, and overall campaign strategy. Oversaw project timelines, budgets, and the creation of detailed Gantt charts. Maintained strong client relations to ensure alignment and satisfaction throughout the project lifecycle.

🇨🇳 Coordinated the communication department, ensuring client satisfaction and managing meetings and upselling opportunities. Identified client needs and provided necessary resources to secure our services, in an intercultural environment, bridging Chinese and Spanish cultures.

Mamushka. Programa de entretenimiento para Canal 13.

Departamento de nuevos negocios - Digital
 Tareas: Producción de salidas para cuenta privada, realización de piezas para redes de Mandarina TV y clientes privados, pedidos de efectivo, rendiciones de cajas chicas, pedido y devolución de equipos, utilización de sistema NAS
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Proyecto de comunicación política
 Tareas: Logística de camarógrafos, recepción de material y descarga en NAS, pedidos de efectivo, rendiciones de cajas chicas, pedido y devolución de equipos, almacenamiento de cesiones de imagen, enlace entre producción y camarógrafos.

Docuserie para Netflix
 No hay tiempo para la verguenza. 
 Tareas: Pedidos de efectivo, rendiciones de caja chica. 


Proyecto de comunicación política 
 Tareas: Recepción y descarga de material en NAS para la agenda semanal, facturación, pedidos de efectivo, rendiciones de cajas chicas, pedidos y devolución de equipos, contacto con los cámaras y envío de tarjetas y cesiones de imagen, chequeo de material, organización de material en excel

📺 Worked as a Casting Production Assistant during the pre-production phase of "El Gran Premio de la Cocina" Season 2 for Canal 13. Responsibilities included coordinating casting processes, managing applicant submissions, and assisting with the scheduling and organization of auditions. Supported the casting team in evaluating candidates, preparing necessary documentation, and ensuring the smooth execution of pre-production activities

📺 Served as a Television Production Assistant for the live entertainment program "Ojos que No Ven" on Canal 13. Responsibilities included conducting research and content development, coordinating and scheduling participant and guest appearances, and providing on-set support during live broadcasts. Assisted with script preparation, production rundowns, and the management of production equipment. Handled administrative tasks, ensured quality control throughout the production process. Created and maintained detailed production schedules and managed various logistical aspects to ensure the smooth execution of live shows.

📺 Served as a Television Production Assistant for the science program "EUREKA! Desafío de Ideas" on Canal Encuentro. Responsibilities included conducting research and content development, interviewing participants and experts, and assisting with production logistics. Managed the preparation of scripts, coordinated scheduling, and provided on-set support. Additionally, handled administrative tasks, supported post-production efforts by organizing and labeling footage, and ensured quality control throughout the production process

📺 Completed an internship in television production for the program "EUREKA! Desafío de Ideas," a science-focused show for Canal Encuentro. Responsibilities included assisting with the development and coordination of production schedules, contributing to content creation, and supporting the production team in various capacities to ensure the smooth execution of episodes.