Jose Manuel Abreu da Silva

Providing high-touch customer service to VIP guest, Celebrities, Royal Families aboard luxury cruise ship, working seven days per week F&B Service Room quality check / turn-down service Communicated with housekeeping to clean rooms at most convenient time for guests. Thrived in fast-paced environment with energy and enthusiasm. Anticipated client needs by quickly learning preferences, allergies and dislikes, maintaining outstanding resident satisfaction. Offered expert valeting service to guest in the Suites, ensuring clothing and shoes were cared for and presented impeccably. Ensured guests were greeted with a warm welcome. Concierge services Worked closely with all the departments to maintain outstanding levels of care and service to guests at all times.

Responsible for the overseeing the smooth management of the Residence, and overseas and helps with housekeeping, maintenance, and planning the official events. Promoted safe working environment by implementing regulatory standards, policies and guidelines. Met schedule using excellent planning and coordination skills. Managed a well-stocked wine cellar, picking and pairing suitable wines for everyday occasions and special events. Provided expert care at mealtimes, ensuring professionally flawless day-to-day table service and drinks service. Greeted guests politely and professionally, hosting events appropriately in line with expected traditions and standards. Checked household stock and supplies regularly, promptly ordering low-stock items. Managed smooth running of hosted events, parties and dinners, coordinating suppliers and vendors efficiently. Coordinated maintenance and preservation of estate artworks, antiques and silverware. Ran various errands for employer, meeting tight deadlines to maintain smooth running of household. Assisting recruiting and Training new household staff, preparing and communicating staff schedules.

Coordinating Butler Department, constantly supervising service standards and procedures, coaching and training the team, supervising and monitoring Butler Pantry (cleanliness and stocking), organizing Butler team schedule, in charge of guests special dietary requests and special needs, organizing guests activities inside and outside ship, dealing with guests complaints, coordinating activities with all other ship departments, including making purchase orders.

Welcome and sitting the Guests and organizing Grand Dining Room sitting. Taking care of the daily bookings for the Speciality Restaurants, in charge of the daily basis guests special diets menus due to allergies.