Jorge Fernandez

• Chairman of the Supply Chain & Procurement Committee of Supply Chain Asia. • Coordination of industry and professional development initiatives in scope of Procurement and Supply Chain Operations in cooperation with industry leaders and Multinational Organizations.

• Vice President of Group Procurement and Head of Devices; member of the Senior Leadership Team of Telenor Group Procurement reporting to the CEO and COO of the Telenor Procurement Company. • Accountable for Procurement Strategy for mobile communications, devices, IoT and retail categories across Telenor markets coordinating Supply Chain Operations across the Nordics and Asia. • Instrumental in the development of the Global Procurement Function of Telenor Group developing the blueprint, targeted operating model and core capabilities.

• Head of Procurement and Transformation reporting to Chief Finance and Strategy Officer. • Commercial and operational accountability of Maxis total spend (Networks, IT, Marketing, Sales, Devices, Business solutions and Corporate Services) with vendors and third parties reporting at C level to the Maxis Management Team. • Led the transformation of procurement building and developing a Strategic Procurement unit and a Center of Procurement Excellence. • Developed and implemented a Strategic Procurement Partnership with Vodafone Group leveraging from business scale while enabling a more strategic relationships with key suppliers.

• Instrumental in the transformation of Supply Chain & Procurement of Vodafone Group driving the centralisation of major categories and procurement operations across Europe and AMAP. • Developed the group procurement function in the execution of global category strategies building governance and leveraging from scale across (24) markets. • End to end accountability of key group initiatives, strategic commercial projects and major RFQs to ensure delivery of business targets in line with Global Supply Chain Management Strategy. • Lead and owns global supplier relationship at senior management level and with senior leaders and stakeholders within Vodafone Group.

• Head of Product and Project Management Office for the development of new products and services in scope of Mobile Internet services, being responsible for the delivery in time, cost and quality of IP services and platforms. • Responsible to coordinate the alignment between Product Management, Development and Operations to enable a further commercial launch. • Managed the product life-cycle of new IP products with top technology suppliers and operating companies in local markets optimizing operational cost

• Led the development and implementation of the Global Network & Service Quality Management Strategy for Vodafone Group. • Established and steered Global Performance Improvement and Supplier Development programs with top suppliers across Europe and AMAP. • Accountable for each program budget ensuring that maximum financial benefit is gained from quality information and processes.

• Leadership of virtual teams across the organization to execute continuous performance improvement programs to optimize quality of service, operational cost, service revenue and final customer experience. • Led the development and implementation of the “Customer Centric Service Management Strategy" steering the transformation of operational processes and capabilities across technology and customer care departments to optimize quality of service and service revenue. • Designed the IT system architecture and capabilities to monitor and operate the network optimizing service performance and final customer experience.

• Responsible to orchestrate Airtel (Vodafone’s Spain) post-sale service center for customer devices with top strategic suppliers. • Supervised the post-sale technical centers for customer-devices, managing business process and conducting performance evaluations. • Managed the technical launching of post-sales and customer care centers in Spain (Malaga, Valencia, Las Palmas, A Coruna, Bilbao)