jordan emmert

* Experienced complete immersion in an IT environment. * Built technical skills by collaborating with other consultants on solving campus IT problems. * Gained insight into the type of problems one might experience in the field of consulting. * Furthered my understanding of how people interact with networks and computers.

* Self - managed projects through all phases of development. * Worked to train and develop an overseas team of developers via video conferencing and documentation. * Created and implemented complex systems involving database table structure and front end application * Greater experience working with front end users and understanding 4086 points of business. * Created varied financial reports covering all facets of portfolio management, CRE property management and Loan management, as well as various other reporting functions.

* Responsible for organizing and training application support team * Coordinate between Support team and various other company resources on critical issues * Update policies, practices and procedures as product and business changes in a dynamic support environment * Compile advanced level reports to meet customer, business and team needs * Troubleshoots complex issues with multiple integration across various Window systems

* Utilize monitoring tools and alerts to detect system outages, system degradation or issues. * Provide Tier II support to various internal provider support groups. * Complete thorough and concise incident documentation * Perform On-call duties as necessary in a 24/7 Support Environment

* Experienced in designing and implementing compliance systems , specifically those based around CLO's and the FHLB lending program. * Responsible for troubleshooting databases and reporting issues, assisting users, maintaining and creating processes, applications, Oracle reports, Crystal reports, parameters. * Monitor daily operational and support related alerts. * Maintain, produce, and update existing scheduled data functions for production. * Query and reporting functions are both ad-hoc, pre-programmed and scheduled. * Document system problems and resolutions for future reference. * Write technical procedures and documentation for the applications including operations, user guide, etc.

* Responsible for the implementation of Agile methodology at both the team and organizational level. * Guide teams of various maturity through the Agile process * Identify areas where efficiency can be gained, both inside the teams and inside the organization * Remove roadblocks and work to improve the happiness of the teams and of the business stakeholders * Implement strategies and processes to facilitate better communication between IT and Business * Do whatever is necessary to aid in the development and delivery of first class product