Ryan Jones

Leads data strategy to optimize clinical performance, financial outcomes, and patient experience across risk-based contracts. Oversees the development of dashboards, predictive models, and performance reports that inform strategic decisions and drive improvements in cost, quality, and utilization. Collaborates with cross-functional teams, the manager ensures accurate analysis of claims, EMR, and quality metrics like HEDIS, translating complex data into actionable insights that support population health and accountable care initiatives.

Conducts complex healthcare data analysis (HEDIS, claims, attribution). Develops dashboards and process improvement solutions for provider operations. Leads workflow optimization projects and communicate findings to leadership. Builds EMR templates and manage provider/payer rosters to improve efficiency.

Works directly with mid-level and senior leadership to develop broad scope expertise in healthcare operations, strategy, project management, and data analysis. Supports efforts to design patient engagement strategy around chronic condition prevalence to support providers in delivering high quality care at a lower total cost.

Performs complex reporting processes that require functions such as many-to-many merges, mining of unstructured data to create discrete data elements, converting data types, creating moving window metrics. Autonomously leads projects with minimal oversight to achieve project deliverables.

Performs routine business analysis using various techniques, such as statistical analysis, explanatory and predictive modeling, and data mining. Researches best practices and supports developing the solutions and recommendations for the current business operations.

Interact with customers professionally by phone, email or in-person to provide information and direct to desired staff members. Help with administrative support, including managing incoming calls, coordinating files and sorting mail.

Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins. Maintained supply levels in counter and customer areas to meet typical demands. Elevated customer loyalty by using strong customer service and communication abilities to resolve customer problems.

Taught mathematics: College Algebra, Trigonometry, and Calculus I. Honored confidentiality to safeguard students' private information. Met with students outside of class to provide specialized instruction such as lab hours.

Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance. Helped with planning schedules and delegating assignments to meet coverage and service