Jonathan Brown

The Store Leader is an innovative thinker who leads teams through actions, words, and consistent coaching at all levels. They inspire and motivate by attracting, selecting and developing top talent to fulfill the market and company vision and priorities. Store Leaders foster an inclusive environment for teams to learn and grow and is responsible for ensuring Apple Culture is maintained throughout the store.

Senior Managers drive vision and purpose, develop Managers and collaborate with other leaders to identify, analyze, and solve complex problems. Senior Managers have a deep understanding of Apple’s priorities and overall vision and they know the best leaders don’t just lead work — they lead people.

The Manager at an Apple Store manages the staff and operations of one or more store functions, as assigned. The Manager also promotes the Apple brand through unparalleled employee loyalty, customer service, and profitability.

Apple Solution Consultant is an Apple brand ambassador in a retail partner’s store and responsible for the sales performance, customer experience, quality and advocacy. A dynamic leader and business manager that educates and supports a team of partner employees focused on the sales, operations, and merchandising of an Apple Shop.

General Managers serve as the chief orchestrator with accountability for everything within the four walls of the store including revenue, profitability, and financial reporting. General Managers partner with all areas of the business by setting the tone for the store, connecting services to products and leading friendly competition along the way.

Sales Managers are responsible for delivering a world-class customer experience while playing a vital role in implementing sales strategies, analyzing business results. Delivering on all aspects of the sales experience both inside and outside of the store.

Geek Squad Manager is responsible for day-to-day operations inclusive of the Precinct (computer and PC repair service) and Auto tech Bay (Auto installation fulfillment services). Accountable for leading a team of Agents in a manner that fosters a world class Client experience and drives exceptional business results.