john xiong
network technician
About
Self-directed and highly driven Microsoft IT Professional (MCITP) with over 10 years of technical expertise in both hardware and software. Troubleshooting and solving customer challenges has become my passion. Providing the appropriate solutions to better serve the customer and help them achieve their business objectives has always been my goal. I have demonstrated the ability to communicate effectively with team members while troubleshooting a variety of issues. I have received numerous commendations for consistently providing exceptional customer service. Currently, I live in Calgary, but I am very mobile and willing to relocate to where the job is offered.
canada
calgary
non-profit organization management
firewalls, clone software such as symantec ghost, mac os, 2007 and 2010, cabling, windows server, windows server 2000/2003/2008, sharepoint, sccm, active directory, network technology, computer hardware, backup exec, itil, windows, software installation, dns, networking, microsoft exchange, troubleshooting, trend micro worry free business security, switches, xenapp, system administration, it hardware support, dhcp etc, microsoft office, scom, network security, symantec backup exec, tcp/ip etc, microsoft exchange 2003, pc/server hardware and software, watchguard firewall, watchguard, printers, customer support, technical support, shoretel system, itil foundations, windows xp/vista/7, hardware, microsoft office 2000, server administration, servers, vmware, routers, xendesktop, barracuda spam firewall, dhcp, gpo, barracuda spam and virus firewall
Experience
field service technician
c-techs computer services
it specialist
calgary immigrant women's association
technical support specialist
comba telecom
* Administrated and maintained the enterprise network with 400 Windows XP workstations and 360 users. * Followed the corporate IT policies to handle major events, diagnosed, tested, reported, approved, implemented and prevented * Performed on-site troubleshooting and maintenance services for 10 Guangdong province branch offices. * Installed the telecom applications in the laptops for the engineers. * Provided training on the operation and functionality of various applications, printers, and systems * Skills Used: * Windows 98/2000/Me/XP * Windows Server 2003 * Exchange 2000 Serve * Microsoft Office 97/2000/2003 * Wireless LAN, Local Area Networks (LAN), Computer Assembly * Virtual Private Network * Access Point * HP printers * HP ProLiant DL360 G3, Symantec Endpoint Protection 11
desktop support analyst
sincerely software
* Responded promptly and efficiently resolving Helpdesk requests * Performed analysis, diagnosis and resolution of desktop/server problems * Managed, monitored, and responded to tape backup system, maintained approved tape rotation, and performed file recoveries as required * Skills Used: * Windows 98 * Windows Server 2000 * Microsoft Exchange 5.5, Microsoft Office 97/2000 * HP printers * Compaq ProLiant DL380
network technician
bfg enterprise services
* Accomplishments: * Coordinated and provided onsite technical support to clients through AB * As Implementation tech for Server refresh project, Pentagon project, Preventive Maintenance project and Assets project through AB * Successfully performed the PIN Pad Replacement project and Register Memory Upgrade Projects in the 34 Shoppers Drug Mart through AB * Diagnosed equipment hardware and software issue in a timely manner * Skills Used: * Windows 10/8.1/8/7/XP * Microsoft Office suite * Apple IOS, Android, BES/BlackBerry * NCR 82 XRT * NCR 80XRT * Ingenico iPP320 / i3070 * HP printer * Dell PowerEdge R630, Dell EqualLogic PS6210X Storage Array, IBM SYSTEM X3550-M2, IBM DS3200 SAS * DELL 7020 Optiplex, DELL 780 * Motorola ET50NE-W22E With Scanner, SYMBOL PRICECHECKER MK1250 * Cisco 2960S * IBM SUREPOS 4800-E84, EPSON TM-T88V-084, TIMECLOCKS RADIANT T200, SYMBOL HANDHELD MC92N0 * Toshiba SurePOS 4810-E40 * LENOVO M72EM73E.
it specialist
linkage, inc.
* Sole IT supporter to the CEO, coordinators, and peers regarding IT solutions, issues, operations, etc. * Administer and maintain the servers, all the computers, and peripherals. * Manage and maintain the organization’s WAN and LAN * Provide onsite technical support to program activities * Research, recommend, and purchase equipment for the organization * Provide trainings on the use of equipment (iPad, iPhone, projectors, etc.) * Skills Used: * Windows server 2012 standard, Windows 10/8.1/8/7 * Xerox WorkCentre 7232 printer, TeamViewer, Remote Desktop Connection, CrashPlan (Automatic backup software), AVG, D-LINK (DIR-820L) * Microsoft Office 2010/2013, Skype * ASUS G10AJ-US010S Desktop PC, HP 6730b, HP ENVY 23-d038c TouchSmart All-in-One , HP Pavilion Touch Screen 23-p149 All-in-One PC, ACER aspire z3-600, Dell Inspiron 545, HP Compaq 6005 Pro Microtower PC, Dell OptiPlex 380, Dell OptiPlex 390, Dell Inspiron 3520, HP ProLiant ML110 G6 * ACT database (ACT! 2010) server * PDA * Symantec endpoint protection * ServiceNow
Education
south china university of technology
computer science
jiangxi normal university
computer application
john xiong's Contact Information
Phone
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