John Ayers

Digital Business Transformation Thought Leader and Guest Speaker who provides strategies on mapping the customer and employee experience across all touch points leveraging Customer Data Platform technology, Agentic AI, Digital Marketing Strategy, and Service Design Thinking. Deliver insights and recommendations to improve the end-to-end, and surface-to-core business/customer relationship driven by a real-time interaction management approach. Comprised of brand strategies, top of funnel media awareness to a known customer with a unified (1st party data) profile to delivery real-time, omni-channel, personalization at scale. Member of Publicis Sapient AI Task Force 2 x Member of Salesforce Advisory Board Founder of Los Angeles Service Design group Member of Los Angeles User Experience group Founder and Host of Disruptor Confessions • Certified Blue Core Coach • Salesforce Certified Marketing Cloud • Salesforce Certified Service Cloud • Salesforce Certified Sales Cloud Admin • Salesforce Certified Social Studio  • IBM Certified Media & Entertainment Industry • IBM Certified Design Thinking Co-Creator • IBM Certified Agile Explorer • IBM Certified Design Thinking for AI • IBM Certified GDPR Awareness • IBM Certified Garage for Cloud Agency and CX background working at the intersection of creative and technology. Project Leadership, Digital Marketing Strategy, Service Design, Creative Direction, User Experience, Predictive Intelligence. CRM evangelist informing the internal business process while maintaining focus on the customer experience. Provide thought leadership and insights for marketing communication efforts relevant to specific target audiences to drive the funnel from awareness to engagement. Leverage discovery, personas, user testing, analytics, and related methodologies to deliver contextual content.