john heiberger

* Implemented automation of part handling equipment in the metal stamping industry, resulting in customer satisfaction, as well as increased sales. * Programmed robotics using Assembler programming language. * Created a manual and taught line operators and maintenance workers how to operate and maintain automation tooling. * Installed mechanical, electrical and software to automate automotive stamping lines. Extensive travel was required.

* General management of day to day operations of roofing contractor. * Scheduled and managed work teams. * Coordinated materials and support equipment. * Worked with municipalities to procure permits and ensure worked perform adhered to municipal codes. * Managed projects, collections, payables, as well as IT.

* Managed migration of Novell server to Windows Server 2008. * Built and deployed 25 laptops and 50 desktop computers (Reviewed user requirements for software and hardware, made purchasing recommendations). * Managed LAN/WAN hardware including wireless implementation. * Resolved both hardware and software issues. * Assisted in NC programming of Laser cutter.

* Managed Information Technology for 3 locations with over 120 users. * Help Desk Management * Conceived, constructed and wrote process manuals for un-documented processes, establishing standards and consistent performance. * Created disaster recovery plan which was implemented across a number of sister offices, successfully enhancing customer satisfaction.. * Standardized hardware, software and vendors thereby improving efficiency of the support desk, which reduced the amount of supplies needed on hand by $100,000 per year. * Created manual and class to teach users the ins and outs of Lotus Notes and the phone system at a desktop user level resulting in more efficient users and fewer questions and requests to the help desk staff. * Managed PBX as well as telephone vendors. * Directed 10 documentation coordinators by implementing initial processes, establishing goals and fostering continuous improvement. Reviewed and evaluated staffs work.

* Established responsibilities, expectations, implemented policies and procedures, and defined goals for 6 network support specialists over 3 different divisions. * Analyzed the feasibility and cost effectiveness of new machinery. * Help Desk Management. * Boosted annual productivity by $700,000 by identifying areas in need of improvement with engineering / CAD software. * Outlined issues and worked with vendors to resolve them. * Managed Network, PBX, and workstations. * Saved $500,000 annually in machinery replacement by creating a back plotter program for NC lathes and machining centers. The back plotter program eliminated breakage of NC Machines, tooling, fixturing, and parts. * Established and fostered the creed that "Systems work for us; we do not work for the systems". * Taught employees NC-programming, and developed employees to their full potential.