john epeneter

Participated in review of technical and process readiness of company prior to acquisition, reporting findings to executive management. Managed custom development and implementation consulting team. Performed project management tool analysis, selection, and contract negotiations. Reviewed project management processes and plotted strategy for improvement. Contributed project management and technical expertise to projects. Measured improvement realized to cost containment, revenue generation, internal and external customer satisfaction.

Responsible for all areas of SaaS/Cloud product management including: defining and maintaining product requirements, supervising all product releases, driving company-wide deadlines relating to product releases. Responsible for defining the competitive landscape, competitor analysis, plotting Allegiance’s position within the industry by developing and measuring metrics. Responsible for driving industry education initiatives including curriculum plan for webinars. Other activities as determined by CEO, VP Marketing, and Board of Directors.

Managed worldwide Software as a Service (SaaS) and Managed Service Provider (MSP) programs. Established strategic OEM relationship with Citrix Online. Created Altiris Remote Assist Solution providing marketing and sales support. Responsible for managing the inbound marketing and product management for the following products: Monitor Solution for Windows/UNIX/Linux, Software Delivery for Windows/UNIX/Linux/PocketPC/Macintosh, Altiris Installation Manager. Altiris was acquired by Symantec in April of 2007.

Managed technical marketing managers and engineers stationed in US and EMEA. Executed outbound marketing functions: tradeshows, field marketing activities, technical sales collateral creation, and analyst/press support. Created Executive Briefing Program serving the worldwide sales organization in hosting key executives for onsite tours, briefings, and sales presentations. Created two briefing centers. Oversaw creation EMEA briefing center. Responsible for all technical content and logistics for 3 worldwide sales conferences, 5 sales engineering boot-camps, and 6 worldwide user conferences. Altiris was acquired by Symantec in 2007.

Managed three departments (Technical Support, IT, Sales Engineering), 24 people, 10 direct reports. Reported to CEO. Implemented new phone system, call center, policies, and procedures. Created the Sales Engineering department, hired systems engineers in Europe, Canada, and US. Achieved $8 million 1997 quota, $18 million 1998 quota, and $28 million 1999 quota. Established training conferences and reporting procedures. Created Vinca Authorized Education program, curriculum, and conducted seminars. Responsible for field/corporate communications, sales/statistical analysis, and executive briefings.

Consolidated five companies’ network systems, processes, and procedures. Responsible for $1 million budget. Supervised seven systems engineers and eight support technicians. Participated in multi-disciplined re-engineering task forces. Primary technical lead for all network systems spanning seventeen sites.

Instructor for Novell Education and Novell Technology Institute. Provided specialized end user training for Novell employees, engineers, and partners in Novell and other computer technologies. Organized, executed, and conducted seminars for conferences including Novell Worldwide SE Training, OEM Partner Conference, Merisel Technical Summit, Compaq/Novell Technical Training. Presented technical sessions for BrainShare. Introduced education programs to new countries including India, Argentina, and Brazil.

Created PDG Consulting Services Division. Responsible for project acquisition, planning, and assignment. Supervised consultants. Provided engineering and consulting work for database and other business applications. Consulting client list included Greater New York Hospital Association, Bank of Boston, John Hancock Life Insurance, and Boston University. Designed, created courseware, and conducted training seminars for 40 business applications.

Worked with the Academic Services team to build great student and administrative experience that also delivers highly efficient operations for the University. Applications platforms include mobile, cloud (AWS), and SalesForce.

Development and delivery of business and industry courses to a very technical focused student population. Two courses delivered: IT Industry Best Practices and Financial Literacy.

Product management duties for the entire Luxul product line (over 50 products) including market requirement management, roadmap development, pricing, and product lifecycle management. Served as agile (scrum) product owner for the mobile app (Android and iOS), developed the user experience design, and managed the graphical design process for the same. Product marketing duties for the entire product line including collateral development and management, technical writing, and event management/support. Project/Program management duties for 7-10 simultaneous projects (both agile and waterfall) including scheduling (Gantt), beta testing management, and release management.

Designed, implemented, and provided post and pre-sales support engineer for corporate customers. Performed business process design and re-engineering services to all customers. Conducted technical and executive briefings for CxO, management, and technical levels. Acted as support escalation and problem resolution point for Fortune 1000 customers. Conducted marketing, sales, and technical seminars. Coordinated all activities for regional trade shows. Developed relationships with regional counterparts for Compaq, HP, IBM, Oracle, Apple, and Microsoft. Direct account responsibility for Micron, Intermountain Health Care, States of Utah and Idaho, First Security Bank, Geneva Steel, and Brigham Young University. Reached 130% of $16 million 1994 quota, 110% of $34 million 1995 quota, and 120% of $72 million 1996 quota.

3 of us saw a need for UT product managers and marketers to be able to network and educate one another. 6 months later UPMA was born. Now in its 5th year and over 300 members' strong, UPMA is the center of all things product in the Beehive state. My role has been cheerleader, treasurer, and logistics. Gave the un-keynote address at the 2012 Spring Product Camp. In 2017, UPMA merged with ProductHive.

Responsible for product management for Hospitality and Commercial/Professional Audiovisual markets vertical markets, building new products and services to capitalize on these markets. Helped Control4 grow 20% year over year for the last 3 years especially into new markets. Drove new products and strategy into the Hospitality market, assisting to have revenue exceed goal all four quarters in miserable market year with almost no engineering or marketing resources and 100% sales turnover. Manage both software and hardware products from idea inception to product delivery including end of life. Manage all aspects of the product life cycle and oversee all aspects related to the product (finance, marketing, engineering, operations, support, sales, etc.) Also responsible for managing the feature backlog all product web services.

Oversee a team of 14 hardware, firmware, Windows/mobile/cloud software, and quality engineers with their program and product managers in our quest to build security products and services for Control4 customers. Work with the team to establish a vision and roadmaps to accomplish that vision. Helped the team measure and hold themselves accountable for the plans they made. Coached team members in management techniques, enterprise agile development, and interpersonal communication. Directed the team to grow the multi-million dollar business group into company leading division.