John F Mitchell

Supervisor @ Cardinal Health

About

John F. Mitchell Gansevoort, NY 12831 | (518) 798-8661 | johnfmitchell@yahoo.com Summary of Qualifications A highly accomplished and results-driven Credit and Collections Manager with over 20 years of experience in financial operations, team leadership, and accounts receivable management. Proven ability to lead and motivate teams to achieve and exceed cash recovery goals, significantly reduce DSO, and implement strategic process improvements across diverse industries. Recognized for strong expertise in B2B collections, credit risk analysis, and building effective customer relationships. ● Core Competencies: Credit & Collections Management, Cash Recovery, Financial Operations, Accounts Receivable (A/R), Process Improvement, Team Leadership, Dispute Resolution, Customer Relationship Management, Forecasting & Reporting. Professional Experience

Country

United States

City

Dublin

Industry

Accounting

Skill

Customer Service Management, Business-to-Business (B2B), Relationship Development, Policies & Procedures, Business Acumen, Account Reconciliation, Leadership, Invoicing, Management, Credit, Financial Analysis, Budgets, Accounting, Process Improvement, Outlook, Microsoft Excel, Customer Service, Access, Microsoft Office, Microsoft Word

Experience

Supervisor

Cardinal Health

2023-1 - Present · 3 yrs 9 mos

Remote

Supervise a group of nine collection escalation specialists. Primary task to train group on effective techniques for revenue recovery. Work with an offshore team on customer collection issues, scenarios to improve customer service. Manage and train staff on all customer interactions, develop training, support all Cardinal departments. Work with department managers on all issues affecting DSO, purchase order issues, credit and rebilling invoices. Coach staff on the most productive techniques to resolve delinquency. Review customer AR reports, for billing accuracy. Set weekly, monthly and quarterly goals for team. Review daily and weekly time cards for accuracy, edit any errors.

Senior Credit Collections Manager

Curia

2018-10 - 2023-2 · 4 yrs 5 mos

Albany, New York Metropolitan Area

Manage the credit and collections processes for all US business units. Managed credit and collection for seven European locations Work to minimize DSO and increase the customer base by vetting the portfolio and minimizing risk. Work with Senior staff to increase profitability and increase cash flow. Work with sales and billing to problem solve invoicing issues.

Upstate NY District Credit &Collections Manager

HDSupply Whitecap

2018-3 - 2018-10 · 8 mos

Albany, New York Area

Manage the daily credit & billing operations of the NY, PA & Western VT area's. Work with 9 branch location managers on credit & invoicing. Work with regional office to reduce DSO and maximize sales. Analyze P&L reports working to maximize profitability. Manage all customer issues with billing and customer services.

Regional Credit & Collections Manager

A H Harris

2013-9 - 2018-3 · 4 yrs 7 mos

Albany, New York Area

Manage the daily credit & billing operations of the NY & Western VT area's. Work with 8 branch location managers on credit & invoicing. Manage the collections efforts of all staff. Work with customers on billing issues. Work with division manager on maximizing sales, reducing DSO and all credit issues.

Credit Collections Manager

Pamal Broadcasting

2008-5 - 2013-10 · 5 yrs 6 mos

Latham, New York

Work with each station manager to reduce DSO. Collaborate with sales staff to qualify customers for open credit terms. Work with customers on billing issues and customer service issues.

Credit Collections Manager

Contec, LLC

2004-11 - 2008-9 · 3 yrs 11 mos

Schenectady, New York

Manage the Credit and Collections staff, work with the CFO and group managers at to minimize credit risk, reduce DSO. Work with all sales personal on credit qualifications.