john armstrong

Responsibilities include monitoring and supporting the Cisco Voice over IP (VOIP) and Data network for all SouthTrust / Wachovia Banks back offices, branches, and ATM’s, installation, troubleshooting, and the configuration of Cisco 1700, 2600, 3600, and 7200 series routers as well as 1900, 2900, 3500, 4500, 5000 and 6500 series switches, and Cisco 7900 series VOIP phones. Upgrading converged, Non converged and 1FB circuits, converting legacy sites to Cisco Voice over IP, Worked with circuit provider, disaster recovery, server, client, ATM, VOIP, mainframe and security support groups for resolution of all types of network issues. Utilized HP Open View and Concord E-Health management software to identify trends and resolve problems. I developed a web-based training manual and database for the Communications Support Group, increasing productivity and knowledge sharing while decreasing downtime and learning curves. Running daily reports using Crystal Reports showing trouble ticket status.

Responsibilities included the installation, troubleshooting and maintenance of computer hardware and software for users within a LAN/WAN environment. Provided next day support in the Windows 2000 Active Directory migration, assisted in the creation and installation of the Windows 9x, NT and 2000 images.

Responsibilities included the installation, troubleshooting and maintenance of computer hardware and software for users within a LAN environment, restoration of corrupted or lost data from tape backup, created and installed Windows 9x, and NT images using Norton Ghost software, created users, groups, reset passwords, maintained security and assigned rights using Netware NDS, installed and created network printers using HP Jet Admin.

Wells Fargo Securities delivers a comprehensive set of capital markets products and services to customers, including originating and distributing public debt and equity, hedging interest rates, commodity and equity risks, advising on mergers and acquisitions, and originating structured lending facilities and municipal bonds. The institutional broker dealer is comprised of more than 4000 team members in 40+ offices across the United States, Europe and Asia.Wells Fargo Securities is the trade name for the capital markets and investment banking services of Wells Fargo & Company and its subsidiaries, including Wells Fargo Securities, LLC, a member of FINRA, NYSE, NFA and SIPC, Wells Fargo Institutional Securities, LLC, a member of FINRA and SIPC, and Wells Fargo Bank, N.A.

Wells Fargo Securities delivers a comprehensive set of capital markets products and services to customers, including originating and distributing public debt and equity, hedging interest rates, commodity and equity risks, advising on mergers and acquisitions, and originating structured lending facilities and municipal bonds. The institutional broker dealer is comprised of more than 4000 team members in 40+ offices across the United States, Europe and Asia.Wells Fargo Securities is the trade name for the capital markets and investment banking services of Wells Fargo & Company and its subsidiaries, including Wells Fargo Securities, LLC, a member of FINRA, NYSE, NFA and SIPC, Wells Fargo Institutional Securities, LLC, a member of FINRA and SIPC, and Wells Fargo Bank, N.A.

Techinical Certifications A+ CNA MCP CCNA Activities and Societies: Member of PHI BETA KAPPA National Honors Society for Science and Engineering