Joey Wu

- Pursuing a competitive fellowship with career preparation, leadership, and professional development focus. - Master interviewing, networking, and communication skills in interactive workshops and through mentoring. - Utilize performance feedback and outcomes data to determine strengths and areas for improvement for professional development. - Establish a solid professional foundation to excel in organizational and people work.

- Organize and deliver interactive Christian teachings to a group of ten children every Sunday, enhancing their comprehension and appreciation of faith-based principles. - Refine teaching methods to accommodate diverse learning styles and needs, ensuring an inclusive educational environment.

- Redesigned new hire training modules to be more engaging, focusing on increasing interaction and retention for incoming staff. - Analyzed 2025 employee departure trends to identify turnover patterns; synthesized findings into a strategic presentation delivered to the COO. - Identified payroll gaps for the AVP of HR by conducting a market comparison of similar nonprofit organizations for key specialized roles. - Managed personnel files and I-9 documentation audits to ensure full compliance with regulatory standards and internal processes.

- Completed an average of 8 state-mandated client forms daily, ensuring accuracy and regulatory compliance, which supported smoother documentation processes and improved approval outcomes with insurance providers. - Conducted 3+ in-person and phone interviews daily to gather client feedback on program satisfaction, contributing valuable insights for leadership-led program evaluations. - Collected and analyzed client feedback and satisfaction data to identify service gaps, which led to the expansion of offerings—including enhanced food options and additional recreational activities for elderly clients.

- Trained and supported 5+ new team members, guiding them through daily operations and fostering confidence, resulting in faster onboarding and reduced errors during peak hours. - Built strong rapport with 12+ regular customers, contributing to a welcoming atmosphere and supporting an increase in repeat visits during morning and afternoon shifts. - Ensured full shift readiness by consistently restocking supplies, brewing and mixing new batches of drinks, and organizing the workspace, contributing to a smooth service flow and minimal downtime during peak hours. - Resolved customer concerns promptly and empathetically, maintaining a 96%+ customer satisfaction rate and de-escalating potential complaints before manager involvement was needed.

- Collaborated with 2+ work-study students to develop and implement a comprehensive cataloging system for the planned library resulting in the successful organization of 500+ books and resources, resulting in improved accessibility. - Tailored academic and technical support to students and faculty, resolving requests with a high satisfaction rate. - Managed scheduling logistics for departmental workshops and community space availability, coordinating with staff and students – ensuring 100% conflict-free usage and timely event setup.