jim kolokithias

field service manager

About

A professional with 30+ years of Technical Services Management. Managed technical and non-technical personnel in a fast-paced, high-volume production style facility. Managed independent vendors providing Appliance and Electronics repairs across the US. Experienced in territory management, Project management, Account management, and Labor contract negotiations. Excellent team building skills improving team performance while reducing costs.

Country

united states

City

philadelphia

Industry

consumer services

Skill

product management, cross functional team leadership, account management, sales operations, product development, product marketing, management, sales management, team building, process improvement, inventory management, p&l management, competitive analysis, new business development, forecasting, consumer electronics, operations management, leadership, contract negotiation, pricing, key account management, project management, negotiation, customer satisfaction, customer service, networking, business development, sales, electronics, vendor management, service management, product launch, b2b, six sigma, team leadership, call centers, channel partners, mobile devices, strategic partnerships, crm, direct sales, sales process, field service, telecommunications, troubleshooting, p&l responsibility, channel, go to market strategy, income statement, call center

Experience

strategic accounts manager

samsung

2009-4 - 2014-12 · 5 yrs 9 mos

partner

oreland tv service

1979-2 - 1979-11 · 10 mos

Owned and operated a small consumer repair shop

regional service manager

lg electronics

2005-4 - 2008-12 · 3 yrs 9 mos

Field Service Manager for the Northeastern States. Managed the Authorized Service network of Electronics and Appliance Servicers from Maine to Virginia.

field service manager

sony electronics

1980-1 - 2005-3 · 25 yrs 3 mos

* Managed the Authorized Service network for the Mid-Atlantic States. * Provided component level Tech Support for the Authorized Servicers. * Supplied help with warranty payments and negotiated warranty rates. Generated reports for performance improvement of service network.

field service manager

asurion

2017-5 - Present · 9 yrs 5 mos

senior strategic account manager

haier america

2014-10 - 2017-3 · 2 yrs 6 mos

Based in Wayne New Jersey, Haier America is a division of the multinational Haier Group, the world's #1 major appliance brand as ranked by Euromonitor International, and a global leader in consumer electronics. Haier employs more than 60,000 people around the world and distributes products in more than 100 countries and regions with global revenues reaching $30 billion in 2015.